Member Intake Specialist – Part-Time

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $22 - $23 / hour

⏱ Part Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Eleanor Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

Eleanor Health is an outpatient addiction treatment program that provides online services for people in recovery from substance use disorder. They offer judgment-free support, affordable treatment plans, and personalized care. Eleanor Health focuses on a whole-person approach to recovery, addressing both the medical condition and underlying causes of addiction. Services include virtual drug and alcohol rehab, individual appointments with licensed clinicians, safe medical detox, medication-assisted treatment, therapy, and peer support. The company operates in multiple states and provides state-wide online appointments with select in-person services.

📋 Description

• Communicate Eleanor Health’s whole-person care model compassionately, professionally, and non-judgmentally • Build trust with prospective community members and guide them through intake and scheduling • Respond to inbound inquiries and help individuals determine appropriate care options • Schedule intake appointments and coordinate services using Athena Health and other scheduling platforms • Verify insurance eligibility and document insurance information accurately • Explain insurance benefits, coverage, and financial responsibility • Identify and resolve insurance discrepancies before appointments when possible • Process self-scheduled appointments and complete onboarding requirements • Update member records, assign providers, verify communication consents, send patient portal invitations, request insurance documentation, and prepare clinical appointments • Use Salesforce to document interactions, complete workflow tasks, manage outreach, and maintain lead records • Create and assign follow-up outreach tasks • Conduct outbound outreach by phone, SMS, and email • Review and follow up on leads, document outcomes, schedule follow-up activities, and maintain lead statuses • Coordinate self-pay discussions and explain payment options • Follow workflows for out-of-network members and provide alternative resources when needed • Prepare prospective members for virtual appointments, including portal registration and telehealth readiness • Schedule Group OBAT appointments and educate prospective members about the group treatment model • Collaborate with clinical, financial services, and operational teams • Identify appointment barriers and escalate concerns appropriately • Maintain timely, accurate documentation in Athena Health, Salesforce, and other required systems • Follow company policies, workflows, compliance standards, and quality expectations • Help reduce scheduling backlogs and improve conversion opportunities

🎯 Requirements

• 2–4 years of customer service, healthcare administration, scheduling, or contact center experience • Previous experience in behavioral health, substance use treatment, medical scheduling, or healthcare operations preferred • Comfortable working in a fast-paced, technology-driven environment while managing multiple priorities • Experience using electronic medical records (EMRs), CRM systems, and scheduling platforms • Excellent organizational skills and exceptional attention to detail • Strong written and verbal communication skills • Outstanding customer service and active listening abilities • Compassionate, empathetic, resilient, and non-judgmental • Ability to explain complex topics, including insurance and treatment options, simply and supportively • Highly self-motivated and able to work independently while collaborating with cross-functional teams • Strong critical-thinking and problem-solving skills • Proficient with Microsoft Office or Google Workspace • Preferred: Experience using Athena Health and Salesforce • Preferred: Experience verifying medical insurance eligibility • Preferred: Knowledge of Medication-Assisted Treatment (MAT) or behavioral health services • Preferred: Experience supporting virtual healthcare or telehealth operations

🏖️ Benefits

• Generous Paid Time Off (prorated for new employees) • 12 Vacation days • 12 Wellness (Sick) days • 3 Floating holidays • 9 Company-observed holidays • Jury Duty, Voting Leave, and other forms of paid time off may be available • Eleanor-paid medical and dental insurance plans, with affordable vision coverage • 401(k) plan with 3% match • Short-term disability • Long Term Disability (employee paid) • Life Insurance (Eleanor and employee-paid options) • Paid Family & Medical Leave (PFML) • Mindfulness App Reimbursement • EAP with eight face-to-face sessions • Virtual health and wellness visits covered by the medical plan