Customer Success Manager

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elev8.io

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

🧘 Wellness

☁️ SaaS

B2B • Wellness • SaaS

elev8. io is a growth accelerator and patient-acquisition agency that provides a 360° lead-to-admit solution for behavioral health centers, specializing in addiction treatment and mental health. The company offers multi-channel lead generation, admissions enablement, and CRM & tech enablement (including a CRM product), plus ROI-calculators, playbooks, and tools for improving admissions, verification-of-benefits, and marketing-to-sales alignment. elev8. io focuses on measurable metrics like CPL, VOBs, CPA and works with behavioral-health providers as well as B2B/SaaS and tech companies.

📋 Description

• Own the post-sale client relationship from kickoff to expansion • Ensure onboarding is seamless, communication is proactive, and every meeting delivers clarity, insight, and measurable results • Manage a portfolio of mid-market clients and coordinate with cross-functional teams (SEO, PPC, WEB, PMs, OPS) to ensure delivery excellence, client satisfaction, and account growth • Lead all client meetings (Status, MBR, QBR, Ad-hoc) with confidence and preparation • Deliver clarity and strategy in every interaction — reinforcing our growth plan and accountability • Translate marketing and data concepts (SEO, PPC, attribution, funnel performance) into clear, client-friendly narratives • Review performance dashboards daily — flag underperformance, anomalies, and opportunities • Ensure all client materials, reports, and documentation are accurate and aligned • Oversee project deliverables and monitor client campaign goals vs. actuals within Dashboards & Project Management Plan • Coordinate closely with PMs and specialists to ensure tasks are on track and deliverables are met

🎯 Requirements

• 2-4 years experience in Customer Success, Account Management, or Client Strategy, ideally in digital marketing, SaaS, or agency environments • Proven ability to manage 15–25 clients in mid-market accounts ($5K–$50K/month retainers) • Strong understanding of SEO, WEB Dev, PPC, CRMs, and marketing performance metrics • Exceptional communication skills & business acumen, verbal and written • High attention to detail — you run meetings, documentation, and reports like clockwork • Data-driven mindset with the ability to turn metrics into meaningful strategy • Proficiency with Salesforce, ClickUp, Zoom, Fireflies, and reporting dashboards.

🏖️ Benefits

• Performance Incentives: Competitive compensation with account success bonuses and quarterly performance incentives based on account expansion • Career Development: Opportunity to grow into Accounts Director or similar leadership roles