Crisis & Referral Specialist

🔥 15 hours ago

⛰️ Colorado, Illinois, +3 more states – Remote

⛰️ Colorado – Remote 🌽 Illinois – Remote 🎰 Nevada – Remote 🗽 New York – Remote 🌲 North Carolina – Remote

💵 $23 - $36 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Elevance Health

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

🤝 B2B

Healthcare • Healthcare Insurance • B2B

Elevance Health is transforming from a traditional health benefits organization into a lifetime trusted health partner, driven by a bold purpose to improve the health of humanity. With nearly 100,000 associates, they serve over 118 million people and utilize an integrated whole health approach supported by industry-leading capabilities and a digital health platform. Their mission includes redefining health, reimagining the health system, and strengthening communities.

📋 Description

• Take inbound calls from individuals needing support, services, or who may be in crisis • Perform safety screenings and assessments to determine the presence and acuity of risk to the individual or others • Use caller information and screening results to understand needs and develop a plan of action collaboratively • Complete timely and accurate documentation of interactions according to established criteria • Provide linkage follow-up to ensure individuals access services • Coordinate with agencies, organizations, and individuals to optimize resources, services, and natural support systems • Ensure compliance with HIPAA, OSHA, and other federal, state, and local regulations • Provide telephonic intervention and de-escalation for helpline callers using established protocols • Work in a 24-hour call center across shifts, weekends, and holidays

🎯 Requirements

• HS diploma or equivalent • Minimum of 1 year of experience in behavioral health, or minimum of 6 months of direct crisis experience including screenings and assessments to determine appropriate interventions • Any combination of education and experience providing an equivalent background • Ability to perform safety screenings and assessments • Knowledge of behavioral health crisis intervention and de-escalation protocols • Ability to complete accurate documentation • Ability to comply with HIPAA, OSHA, and federal, state, and local regulations • BS/BA degree in a mental health or other human services field strongly preferred • Two years of experience working directly with individuals in need of behavioral health services strongly preferred • Call center experience preferred • Crisis experience preferred • Ability to work all shifts, including weekends and holidays • Ability to complete Monday-Friday, 8:00am-4:30pm PST training for 4 weeks • Must reside within reasonable commuting distance of a posting location unless accommodation is granted as required by law

🏖️ Benefits

• Comprehensive benefits package • Incentive and recognition programs • Equity stock purchase • 401(k) contribution • Merit increases • Paid holidays • Paid Time Off • Incentive bonus programs • Medical benefits • Dental benefits • Vision benefits • Short-term disability benefits • Long-term disability benefits • 401(k) with match • Stock purchase plan • Life insurance • Wellness programs • Financial education resources • Virtual work flexibility • Required in-person training sessions • Professional and personal growth opportunities