Senior Implementation Manager

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🦌 Connecticut, New York – Remote

🦌 Connecticut – Remote 🗽 New York – Remote

💵 $130k - $150k / year

⏰ Full Time

🟠 Senior

🛠️ Implementation Specialist

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Eleven Eleven

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2016

🎯 Recruiter

🎮 Gaming

🤝 B2B

Recruitment • Gaming • B2B

Eleven Eleven is a global talent partner and recruitment agency specializing in placing senior and executive-level talent for high-performing games and deep technology companies, including roles across programming, art, design, marketing, and production. They provide tailored hiring solutions — exclusive retained searches, fractional/contract talent, and a startup-focused Launch Pad — using extensive industry networks and AI-assisted sourcing to deliver fast shortlists and scale teams for gaming studios, immersive tech, AI, ML, cybersecurity, and related sectors. Trusted by major studios, they operate internationally and emphasize humanized, efficient hiring for Games, Deep Tech and AI organizations.

📋 Description

• Own the end-to-end project plan for each assigned deployment, from kickoff through go-live and handoff — milestones, dependencies, owners, dates. • Run a disciplined cadence of customer-facing and internal meetings: kickoff, weekly status, executive steering, internal pod sync, go-live readiness, and handoff. • Track and report key metrics, status, risks, and decisions in a clear, consistent format that scales across customers and is visible to leadership. • Manage scope and change actively — document requests, assess impact (timeline, cost, technical), and secure approval before work begins. • Deliver “silent go-lives” as the standard – minimal escalations, no rollbacks attributable to project management or coordination failures. • Serve as the primary day-to-day point of contact for the customer’s program team — PMO, IT operations, brand, and property-level stakeholders. • Set and manage customer expectations clearly; communicate constraints, trade-offs, and decisions in a way that builds trust rather than friction. • Navigate complex, multi-stakeholder enterprise environments with composure and clarity.

🎯 Requirements

• 7+ years managing complex, customer-facing implementation, deployment, or program engagements in an enterprise B2B SaaS or technology environment. • Demonstrated track record running 3+ concurrent enterprise deployments with consistent on-time, on-quality delivery. • Experience leading customer-facing project execution end-to-end — kickoff through go-live and handoff —with multi-stakeholder customer organizations (e.g., Fortune 500 or large mid-market). • Strong project management fundamentals applied in practice (PMP / PgMP / PRINCE2 helpful but not required). • Experience working in a paired or pod-based model alongside a technical lead (e.g., Solutions Architect, Solutions Engineer, or Implementation Engineer). • Track record of producing high-quality customer-facing artifacts — project plans, status reports, steering committee decks, change requests, handoff documentation.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development • Bonuses