Account Manager – Enterprise

🕒 March 27

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 75%

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ElevenLabs

WebsiteLinkedInAll Job Openings

1 - 10 employees

🤖 Artificial Intelligence

📱 Media

💰 $19M Series A on 2023-06

Artificial Intelligence • Media

ElevenLabs is a research lab dedicated to exploring new frontiers in voice generation. Their mission focuses on making content universally accessible in any language and voice. Through innovative research and deployment of novel methods in voice AI, ElevenLabs aims to enhance the enjoyment of content for diverse audiences and viewers.

📋 Description

• Own the full commercial relationship and customer success across a book of 25 to 50 enterprise accounts • Serve companies with 2,000 to 10,000 employees • Build executive relationships and success plans • Drive expansion motions and meaningful customer outcomes • Advise customers on agent design, voice customization, conversation flows, and integrations • Use data and logs to identify friction proactively • Connect technical product performance to commercial growth • Partner closely with high-growth accounts to help them achieve value • Own net revenue retention across the managed book of business • Drive cross-sell into ElevenLabs' product suite • Lead renewals end to end • Grow customer relationships while retaining accounts

🎯 Requirements

• 5 to 7 years of Account Management or Customer Success experience in B2B SaaS, Developer Tools, or AI/ML products • Specific, quantified enterprise-level wins • Experience owning enterprise revenue outcomes end to end, including quota, retention, and expansion • Ability to run the full expansion motion without a sales handoff • Experience navigating situations where the champion and economic buyer are misaligned • Ability to hold technical conversations with developers or engineering teams • Familiarity with AI concepts, API integrations, and SDKs • Ability to use product data to identify health signals, expansion opportunities, and churn risk • Ability to present to C-suite stakeholders, troubleshoot with engineering teams, and close with procurement leads • Ability to operate in ET, CT, MT, or PT timezones • Preferred: experience in voice AI, audio AI, or conversational AI • Preferred: experience selling or expanding into multiple products within a platform

🏖️ Benefits

• Annual discretionary professional development stipend • Annual discretionary social travel stipend to meet with colleagues • Annual team offsite in a new location • Monthly co-working stipend for employees not near a main hub • Option to work out of offices in New York City or San Francisco • Accelerators for above-target NRR performance • Quarterly payment of variable compensation

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