Account Manager – Corporate

Likely ghost job

🕒 January 16

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

🚫👨‍🎓 No degree required

👻 Ghost score 86%

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Logo of ElevenLabs

ElevenLabs

1 - 10 employees

🤖 Artificial Intelligence

📱 Media

💰 $19M Series A on 2023-06

Artificial Intelligence • Media

ElevenLabs is a research lab dedicated to exploring new frontiers in voice generation. Their mission focuses on making content universally accessible in any language and voice. Through innovative research and deployment of novel methods in voice AI, ElevenLabs aims to enhance the enjoyment of content for diverse audiences and viewers.

📋 Description

• Own the full commercial relationship and customer success across a book of 100 to 200 corporate accounts • Deliver real value to customers, expand them into new products, and drive renewals • Build systems, playbooks, and scaled motions for managing a high-volume customer book • Advise customers on agent design, voice customization, conversation flows, and integrations • Use product data and logs to identify friction and customer health signals • Connect technical product success to commercial growth • Partner closely with high-growth accounts to help them achieve value • Own net revenue retention across the managed book of business • Drive cross-sell into ElevenLabs' product suite • Lead renewals end to end

🎯 Requirements

• Minimum 2 years of Account Management or Customer Success experience in B2B SaaS, Developer Tools, or AI/ML products • Track record of owning commercial outcomes including quota, renewals, cross-sell, and the full expansion motion • Comfortable managing a high-volume book of business with a systems mindset • Hands-on familiarity with AI concepts, API integrations, and SDKs • Ability to hold technical conversations with developers or engineering teams • Experience using product usage data to identify health signals, expansion opportunities, and churn risk • Strong communication skills across founders, technical leads, and procurement teams • Ability to operate in ET, CT, MT, or PT timezones • Experience in voice AI, audio AI, or conversational AI preferred • Experience selling or expanding into multiple products within a platform preferred

🏖️ Benefits

• Annual discretionary professional development stipend • Annual discretionary stipend for social travel to meet colleagues • Annual company offsite • Monthly co-working stipend for employees not near a main hub • Option to work out of offices in New York City or San Francisco • Competitive OTE structure with 70% base and 30% variable compensation • Variable compensation paid quarterly • Accelerators for above-target NRR performance

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