Student Loan Servicing Specialist

Job not on LinkedIn

🔥 16 hours ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $30 - $50 / hour

⏱ Part Time

⚪️ Entry-level

🚫👨‍🎓 No degree required

👻 Ghost score 6%

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• Open for 1 day.
• Jobs at this company usually fill in 21 days.

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Elitebrain Talent Representation and Career Advisory

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1985

💼 Consulting

📚 Education

👥 HR Tech

Consulting • Education • HR Tech

Elitebrain Talent Representation and Career Advisory is a professional coaching and career development firm with over 28 years of experience in executive talent representation. The company offers a variety of services aimed at enhancing professional careers, including personalized coaching sessions, resume building, LinkedIn management, and mock interview preparation. Elitebrain aims to support clients in identifying their strengths, setting career goals, and developing strategies for success, thereby helping them stand out in the competitive job market.

📋 Description

• Review and analyze sample inquiries from federal student loan borrowers to assess the accuracy and completeness of servicing guidance • Develop clear, detailed evaluation rubrics defining correct responses to complex borrower questions • Evaluate AI-generated answers for accuracy, completeness, and alignment with current federal student loan policies and regulations • Identify and document errors, omissions, outdated information, and inconsistencies in AI-generated responses • Apply practical knowledge of federal repayment plans, including income-driven repayment options and Public Service Loan Forgiveness (PSLF) • Assess complex servicing scenarios involving payment count discrepancies, misapplied payments, loan consolidation, and transfers between loan servicers • Provide precise, actionable written feedback to improve AI system performance • Complete assigned evaluations independently and asynchronously while maintaining high standards of accuracy and quality

🎯 Requirements

• Strong working knowledge of U.S. federal student loan programs, including federal loan types and repayment options • Comprehensive understanding of income-driven repayment plans and current federal student loan regulations • Knowledge of Public Service Loan Forgiveness (PSLF), including qualifying payments and payment count calculations • Familiarity with deferment, forbearance, delinquency, default, loan rehabilitation, and consolidation • Ability to identify and resolve student loan servicing issues, including misapplied payments, payment count discrepancies, and loan servicer transfers • Strong analytical skills and attention to detail when reviewing complex borrower scenarios • Excellent written communication skills, with the ability to provide clear, accurate, and actionable feedback • Ability to work independently in a remote, asynchronous environment • Must be based in the United States • At least 1 year of professional experience working for a federal student loan servicer or contractor supporting borrowers • Direct experience in borrower assistance, loan servicing, default management, collections, or escalations • Experience resolving complex federal student loan servicing problems • Familiarity with recent regulatory changes and evolving federal student loan repayment policies • Demonstrated ability to explain complex financial and regulatory concepts clearly and accurately • Experience evaluating written responses, reviewing documentation, or performing quality assurance assessments

🏖️ Benefits

• Fully remote work within the United States • Flexible, asynchronous work schedule • Part-time commitment of 15–25 hours per week • Opportunity to contribute professional expertise to innovative artificial intelligence projects • No prior experience in artificial intelligence or machine learning required

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