Program & Services Intake Coordinator

🔥 1 hour ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $24 - $27 / hour

⏱ Part Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Els for Autism

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

🤝 Non-profit

🏥 Healthcare

📚 Education

🔥 Funding within the last year

💰 Grant on 2026-01

Non-profit • Healthcare • Education

Els for Autism is a nonprofit organization devoted to helping children and adults with autism and supporting their families and caregivers. Els for Autism provides evidence-based early intervention and education, adult services, therapy, recreation programs (including the Ernie Els #GameON Autism Golf program), professional development and training, global telehealth outreach, research and publications, and social enterprises, while running fundraising and awareness initiatives to expand services and facilities on its Center of Excellence campus.

📋 Description

• Serve as the main point of contact for people seeking information or support from Els for Autism programs and services • Gather required information and guide intake requests from first contact through handoff to the appropriate program team • Document intake activities accurately, track next steps, and follow up in a timely manner • Coordinate with program teams to share information clearly and explain next steps • Use respectful, person-centered communication responsive to different communication and support needs • Protect confidential information and follow organizational privacy requirements • Collect required intake information and documents using CentralReach or other designated systems • Help individuals and families understand requirements, timelines, missing information, and next steps • Maintain organized records and provide program teams with complete, accurate information for review or enrollment • Maintain current knowledge of programs, availability, eligibility guidelines, and enrollment steps • Support referral intake and enrollment processes by documenting program interest, support needs, and eligibility requirements • Confirm handoffs so intake information and next steps are clear • Maintain complete, accurate, and timely intake records in designated systems • Prepare reports on inquiry volume, response times, enrollment, and service needs • Monitor inquiry, referral, and intake trends to identify service needs, improve processes, and support program planning • Complete other related duties supporting organizational operations and the mission of Els for Autism

🎯 Requirements

• At least two years of relevant experience in a nonprofit, healthcare, education, human services, disability services, or community-based organization involving intake coordination, enrollment operations, program administration, case management, or a related function • Knowledge of autism services, community resources, and intake, referral, or enrollment processes • Fluency in English and Spanish, including professional spoken and written communication in both languages • Strong organizational and time-management skills • Excellent written and verbal communication skills, including accessible communication with diverse communication styles, support needs, and accessibility preferences • Commitment to respectful, responsive, person-centered support • Strong attention to detail and ability to maintain accurate records and handle sensitive, confidential information • Proficiency with Microsoft Office • Experience using EMRs, CRM systems, databases, project management platforms, or similar record-management systems • Ability to learn and adapt to new technology platforms, systems, and organizational processes • Ability to collaborate across departments and with diverse stakeholders • Sound judgment when gathering information, routing inquiries, and determining next steps • Associate degree in Business Administration, Healthcare Administration, Human Services, or a related field is preferred; equivalent professional experience may be considered • Experience supporting autistic individuals, individuals with disabilities, caregivers, families, or support networks • Experience generating reports, tracking data, and using information to identify trends and improve service delivery • Experience coordinating intake, referrals, enrollment activities, or cross-program support processes • Level 2 Background Clearance • Complete Els for Autism Foundation required staff training • Availability within Els for Autism operational hours and organizational needs, including occasional mornings, evenings, weekends, holidays, camps, community events, and other organizational activities • Adherence to ethical standards and confidentiality requirements, including HIPAA compliance • Reliable internet access and a workspace suitable for confidential work

🏖️ Benefits

• Remote work arrangement • Reasonable accommodations may be provided to support qualified individuals • Required staff training provided by Els for Autism Foundation

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