Customer Support Representative – Part-time

🕒 April 29

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Embrace Software Inc

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2021

💸 Finance

📚 Education

Software • Finance • Education

Embrace Software Inc. is a business investment company that specializes in acquiring and building world-class software businesses across various industrial sectors. With a focus on mission-critical software, Embrace aims to add value to its portfolio of companies, which range from small and medium-sized businesses to Fortune 500 firms. The company supports its acquired businesses by providing resources and operational expertise to foster growth and enhance customer satisfaction.

📋 Description

• Responds to customer inquiries promptly, patiently and in a clear, friendly, and thoughtful manner • Handles inbound support across multiple channels, including phone, email, and chat, including real-time customer interactions. • Demonstrates proficiency in brand voice, product knowledge, and common issues • Uses product knowledge, critical thinking skills to research and troubleshoot customer issues effectively • Comfortable working with multiple web apps to enter, pull, and assess customer information as well as communicate to customers via voice mail, email, online chat or in-person communication • Demonstrated ability to work as an effective team member and comfortable working autonomously in an ambiguous, fast paced work environment • Consistently exhibit excellent written and verbal communication skills with customer and internal team members including a clear, professional, and easy-to-understand speaking voice. • Maintain excellent attention to detail when following and helping to maintain customer support documentation and procedures • Assist with outbound customer outreach and special projects as needed • Resolves high-volume requests with speed and accuracy. • Contributes to improving support efficiency by identifying common issues, suggesting updates, and helping maintain accurate knowledge base content.

🎯 Requirements

• High school diploma or equivalent required, preferably a bachelor's degree or additional education or training a plus • At least 1 or more years of customer service experience, preferably supporting software or SaaS solutions • Knowledge of Freshdesk or similar ticketing systems preferred • Comfortable using multiple web-based systems simultaneously • Familiarity with AI-assisted tools for response drafting, ticket tagging, or knowledge retrieval a plus. • Comfortable Knowledge of customer services ethics, principles, and procedures • Proficiency in administrative and documentation procedures • Reliable, with strong time management and accountability

🏖️ Benefits

• Opportunities for career advancement and professional development. • Experience collaborating with a diverse, global team within a remote work setting.