Software Support Specialist

Job not on LinkedIn

🕒 March 20

⛷️ Utah – Remote

⛷️ Utah – Remote

⏱ Part Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 53%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DAKCS

WebsiteLinkedInAll Job Openings

51 - 200 employees

💸 Finance

💼 Consulting

Finance • Consulting

DAKCS is a software company specializing in accounts receivable management and debt collection solutions. With 40 years of experience, DAKCS provides advanced tools such as predictive dialing and authenticated e-signature solutions, helping collection agencies adapt to modern challenges in the financial sector. Their cloud-based software, Beyond ARM, has been a trusted solution for collection teams, emphasizing quality and innovative problem-solving for the industry.

📋 Description

• Be responsible for answering incoming phone calls • Diagnose software problems • Fix/write code to resolve customer concerns • Answer operational questions • Train customers on software functions • Deliver professional customer service

🎯 Requirements

• 1-2 years of technical support or customer service experience and working with software related problems • Knowledge of SQL, C#, and object oriented programming in general. • Must demonstrate the ability to learn other languages • Ability to diagnose and correct software-related issues • Experience working with LINUX/UNIX operating systems • Ability to read and understand directions and help document those directions as they relate to understanding software applications • Learn to teach and train the software application to our customers • Record steps taken to resolve customer questions or issues

🏖️ Benefits

• Competitive pay • Engaging & challenging work • Excellent culture - 35 employees, team-oriented, learning focused, highly engaged • Joining a company who highly values their employees and gives them a voice • Casual environment • Opportunities to grow with the company • Yearly personal fulfillment fund • Connective experiences: celebrations, engagement activities, wellness challenges, etc.