Customer Service Representative

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🕒 November 7, 2025

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GIG International

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2016

📱 Media

👥 B2C

Media • B2C

GIG International is a music and arts company that operates record labels (branded on its site as GIG International Records & Road Apple Records) and promotes live music events (e. g. , “Live Jams” at Roscoe’s). The website highlights upcoming shows, albums, and arts-related content, offers subscriber sign-ups for event and release notices, and emphasizes accessibility and customer support. The organization appears focused on artist promotion, live event production, and music releases rather than unrelated industries.

📋 Description

• Respond promptly to customer inquiries via phone, email, or live chat in a courteous and professional manner • Identify and assess customers' needs to achieve satisfaction, escalating issues as needed to appropriate departments • Provide accurate, valid, and complete information by using the right methods/tools • Handle customer complaints, provide appropriate solutions and alternatives within established guidelines, and follow up to ensure resolution • Keep records of customer interactions, transactions, comments, and complaints • Communicate and coordinate with internal departments to ensure swift resolution of customer issues • Maintain a positive, empathetic, and professional attitude toward customers at all times • Assist with placing orders, refunds, or exchanges • Recommend potential products or services to management by collecting customer information and analyzing customer needs

🎯 Requirements

• Proven customer support experience or experience as a client service representative • Strong phone contact handling skills and active listening • Excellent communication and presentation skills • Ability to multi-task, prioritize, and manage time effectively • High school diploma or equivalent; college degree preferred • Customer orientation and ability to adapt/respond to different types of characters • Ability to work independently and collaboratively within a team environment • Proficient in Microsoft Office and CRM software (e.g., Salesforce) • Willingness to work a flexible schedule, including evenings and weekends

🏖️ Benefits

• Competitive salary based on experience • Comprehensive benefits package including medical, dental, and vision coverage • Opportunities for career growth and development • Friendly and supportive work environment fostering creativity and collaboration