Senior Systems, Cloud Operations Engineer

🔥 26 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

⛑ DevOps & Site Reliability Engineer (SRE)

👻 Ghost score 25%

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Embrace Software Inc

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2021

💼 Consulting

💸 Finance

Consulting • Software • Finance

Embrace Software Inc. is a business investment company that specializes in acquiring and building world-class software businesses across various industrial sectors. With a focus on mission-critical software, Embrace aims to add value to its portfolio of companies, which range from small and medium-sized businesses to Fortune 500 firms. The company supports its acquired businesses by providing resources and operational expertise to foster growth and enhance customer satisfaction.

📋 Description

• Own production uptime, infrastructure operations, backups, recovery and operational reliability for Hirezon's hiring, onboarding and HR forms platform • Monitor and alert on production systems, triage incidents, troubleshoot failures, escalate to hosting providers and participate in the on-call rotation • Operate SQL Server, including backups, point-in-time restores, SQL Agent jobs, performance and integrity checks, upgrades, capacity planning and cluster maintenance • Conduct regular restore and disaster-recovery testing, maintain offsite and immutable backup integrity, manage backup keys and meet business recovery objectives • Administer Windows Server, Active Directory, service accounts, clustering, storage, compute, capacity and infrastructure lifecycle documentation • Help design and evolve private-cloud and public-cloud infrastructure across compute, storage, networking, availability, backup and security architecture • Monitor utilization and growth, forecast infrastructure needs, identify capacity constraints and recommend infrastructure changes • Review hosting and cloud utilization, identify oversized or underutilized resources, evaluate alternatives and recommend performance, resilience and cost improvements • Maintain architecture documentation and evaluate simplification, consolidation, modernization and migration opportunities • Manage Apache, Tomcat and Java runtime upgrades, TLS certificates, DNS and domains; partner with Engineering on SSO, search-service and application infrastructure upgrades with tested rollbacks • Implement narrow, tested and reversible WAF and firewall changes with Security; apply server and infrastructure hardening baselines • Run staged patch cycles with validation, maintenance windows, risk prioritization and rollback plans • Manage privileged access, MFA, service accounts, certificates and API keys with regular access reviews • Collect logs, monitor operations, preserve incident and infrastructure evidence for SOC 2 and customer security reviews, and track corrective actions to closure • Automate administration, monitoring, validation, backup and operational tasks using PowerShell and other tools • Maintain infrastructure diagrams, lifecycle records, renewal tracking, vendor SLAs, capacity plans and hosting/cloud cost reviews • Collaborate with Engineering on cross-layer incidents, releases and architecture changes; implement Security controls and manage provider escalations • Assist other Embrace portfolio companies with infrastructure assessments, CloudOps practices, capacity planning, architecture, reliability and cost optimization • Produce runbooks, operational records, capacity and architecture reviews, improvement plans and monthly infrastructure health reporting • Participate in practical recovery and troubleshooting exercises during hiring • Work some nights and weekends for scheduled maintenance and urgent incidents

🎯 Requirements

• 7+ years administering Windows Server in production for a SaaS, enterprise or hosted application environment • Hands-on SQL Server operations including backup chains, restores, point-in-time recovery, Agent jobs, index maintenance, upgrades and clustering; personally restored a production database to a point in time • Windows failover clustering, Active Directory, Group Policy and service-account dependencies • Strong production operations experience, including monitoring, incident response, root-cause analysis, change management and operational recovery • Experience managing compute, storage, networking and capacity in private-cloud, hosted or virtualized infrastructure environments • Apache HTTP Server and Tomcat configuration, including TLS and reverse proxy configurations for Java applications • DNS, CDN/WAF and certificate management using Cloudflare or similar platforms • Strong understanding of WAF and firewall rules, including rule ordering, exceptions, rate limits and false positives • Enterprise vulnerability management and patch-management tools and practices • SIEM, XDR/MDR and log tooling, including analysis, alert tuning and monitoring • PowerShell scripting for administration, automation and operational checks, including logging and error handling • Working experience with a public cloud platform such as Azure or AWS, including storage, backup, compute, networking, identity and security concepts • Understanding of infrastructure capacity planning, right-sizing, performance optimization and cost optimization • Experience evaluating infrastructure architecture and making recommendations around scalability, availability, resilience and lifecycle management • Experience with immutable or protected backup storage • Prior SOC 2, HECVAT, GovRAMP/StateRAMP or similar audit/compliance work • Experience managing hosting, infrastructure or cloud providers against SLAs • Calm incident handling and a habit of documenting fixes and turning operational knowledge into runbooks • Clear written communication and handoffs across teams and time zones • Availability for night/weekend on-call and scheduled maintenance • Experience designing or operating private-cloud, VMware, hosted or hybrid-cloud infrastructure • Azure and/or AWS architecture experience beyond basic administration • Cloud and infrastructure cost-management experience, including right-sizing, reserved capacity, storage-tier optimization and vendor cost analysis • Infrastructure-as-Code or configuration-management experience such as Terraform, Bicep, CloudFormation, Ansible or similar • Experience performing infrastructure modernization or cloud-readiness assessments • Experience migrating workloads between traditional hosting, private cloud and public cloud • SAML SSO using Shibboleth or similar platforms, and search platforms such as Solr or Elasticsearch • Enough Java and SQL knowledge to trace an application error into the infrastructure layer and back • Automated backup and restore testing • Experience building infrastructure dashboards, capacity forecasts or operational health reports

🏖️ Benefits

• Competitive salary commensurate with experience • Opportunities for career advancement and professional development • Experience collaborating with a diverse, global team • Comprehensive Health Benefits to support your wellbeing and peace of mind

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