Senior Business Process Consultant

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EMC Insurance Companies

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1911

Insurance

EMC Insurance Companies is a mutual insurance firm providing specialized business insurance solutions. They focus on commercial property insurance, liability insurance, workers' compensation, and business owners' policies. With a strong emphasis on personalized service, EMC collaborates closely with local agents to deliver comprehensive and tailored coverage. EMC is committed to understanding the unique challenges faced by its policyholders, offering risk management and loss control resources to help businesses safeguard their assets. Known for their dedicated partnerships and exceptional customer service, EMC ensures that businesses are prepared for the unexpected with their superior insurance solutions.

📋 Description

• Leads the creation and enhancement of complex and enterprise-wide business processes and initiatives • Serves as Business Process Management project leader, including leading the work of team members associated with the project and delegates assignments to the BPM team as appropriate • Analyzes new and existing processes. Identifies and designs potential process, system changes, or workflow changes to support the needs of all impacted stakeholders and/or teams • Collaborates with all stakeholders and teams to develop the needed process enhancements, supporting system functionality, and workflows • Initiates deployment of changes and monitors status after implementation to ensure changes are operating as intended • Monitors business process performance of assigned projects after implementation, such as resource utilization, workload efficiency, service standards, and business expenses with the process owners or independently to present to leaders when a process owner is unavailable • Maps relationships and dependencies between processes and sub-processes across functional areas, clearly identifying the hand-offs • Develops metrics to demonstrate weaknesses or strengths of current processes and makes recommendations for improvements • Serves as a technical resource to Business Process Specialists to review their own departments and initiatives as appropriate • Recommends any changes needed to help guide the organization in advancing the BPM discipline maturity from initial stages to adherence and towards BPM center for enablement to people leader and collaborates with people leader on solutions • Collaborates with people leader on the BPM department vision and roadmap, including building and managing product backlog, and developing a prioritization strategy that maximizes the value being delivered

🎯 Requirements

• Bachelor’s degree, preferably in insurance, business, logistics, process improvement or related field or equivalent relevant experience • Ten years of experience in insurance business analysis, process or project management or related experience • Experience with Agile and Waterfall methodology • Business Process Management certification • Advanced BPM certification preferred (e.g., CBPP, OCEB, Six Sigma Blackbelt, Lean) • Experience with generative AI and its application in BPM preferred • Experience with Business Architecture preferred • Excellent knowledge of BPM methodologies such as Six Sigma, and Lean, with experience in implementing these at scale • Excellent knowledge of BPM notations, including designing comprehensive and complex BPMN diagrams and large-scale and cross-functional process modeling • Excellent knowledge of a wide range of BPM tools, including automation, and AI-enhanced BPM platforms, for comprehensive process management • Excellent knowledge of workflow modeling, design, and analysis • Excellent knowledge of property and casualty insurance coverage options, terminology and trends • Excellent analytical, problem-solving, and decision-making skills • Strong proficiency with Microsoft Word, Excel, and PowerPoint • Excellent written and verbal communication skills, including presentation skills • Excellent ability to develop strong working relationships to achieve shared goals • Excellent attention to detail, organizational and multi-tasking skills • Excellent ability to advise, partner, influence and effectively consult with diverse internal and external stakeholders, including senior leaders, executives, and project owners • Excellent ability to identify opportunities for automation, including familiarity with the full cycle automated process discovery and process automation

🏖️ Benefits

• Outstanding benefits with life, medical, dental, vision and prescription drug coverage • Competitive paid time off plan and a full day of volunteer time off annually • Financial incentives, including a 401(k) plan match, pension plan, OneEMC bonus plan and recognition and anniversary awards • Professional development and growth opportunities, including tuition reimbursement • Wellness initiatives to improve team member well-being and reduce health insurance costs • Flexibility to dress for your day and opportunities for alternative work arrangements