Technical Writer

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🔥 3 minutes ago

🌲 Oregon – Remote

🌲 Oregon – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔏 Technical Writer

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Emergence

WebsiteLinkedInAll Job Openings

11 - 50 employees

💸 Finance

🤝 B2B

☁️ SaaS

Finance • B2B • SaaS

Emergence is a venture capital firm that focuses on investing in early- and growth-stage enterprise software and cloud/SaaS companies. It partners with founders building B2B platforms and services, providing capital and operational support to help scale businesses in the enterprise software space.

📋 Description

• Own comprehensive documentation strategy and execution for GemTalk's core database and middleware products across release cycles. • Plan and deliver production-ready documentation for each GemTalk product release aligned with software timelines. • Produce installation guides, administration manuals, API references, programming guides, migration guides, and release notes. • Translate engineering specifications, code, and interviews into clear, precise prose for developer audiences. • Audit existing documentation libraries for gaps, inconsistencies, and outdated content; execute remediation with measurable improvements. • Establish and enforce documentation standards, style guides, and templates across all GemTalk publications. • Partner with software engineers and SVP/CTO to capture new features and breaking changes during product planning cycles. • Create and maintain customer-facing knowledge base articles, FAQs, troubleshooting guides, and technical notes based on support feedback. • Gather feedback from customers and support engineers to continuously improve documentation usability. • Own the documentation toolchain, publishing pipeline, and source control for all documentation assets. • Produce print-ready PDF, HTML, and web-based searchable documentation formats. • Create and maintain graphics and diagrams (PNG, SVG) to illustrate system architecture and workflows.

🎯 Requirements

• 5+ years of technical writing experience for developer-facing software like databases, application servers, or infrastructure software. • Proven ability to understand complex technical systems by reading code and collaborating with engineers; portfolio demonstrating clear, well-structured documentation. • Experience documenting APIs, command-line tools, configuration files, system administration procedures, and release notes. • Proficiency with documentation tools like Adobe FrameMaker, DITA, Docusaurus, AsciiDoc, LaTeX, or similar. • Proficiency creating and editing graphics files (PNG, SVG). • Comfort working in Linux/Unix environments, running commands, and reading code in C, C++, Smalltalk, Java, and Python to verify accuracy. • Strong organizational and time management skills to manage multiple simultaneous documentation projects across release schedules.

🏖️ Benefits

• Market-competitive salary. • Remote-friendly flexibility. • A role with significant ownership and direct impact on a product trusted by major global enterprises. • Collaborative, deeply experienced engineering team with decades of domain expertise. • Stable, mission-critical work: We have powered enterprise systems continuously for over 40 years. • The opportunity to grow with a company at an exciting inflection point following its acquisition by Emergence.