Technical Writer

🔥 2 hours ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $65k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔏 Technical Writer

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ImageTrend

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1998

🏥 Healthcare

🏛️ Government

☁️ SaaS

💰 Private equity on 2023-03

Healthcare • Government • SaaS

ImageTrend is a software company that builds an intelligence operating system for emergency response organizations, specializing in solutions for EMS, fire departments, hospitals, government agencies, and researchers. Their platform includes ePCR (electronic patient care reporting), fire incident reporting, scheduling, license management, permits and inspections, pre-incident visual plans, unified analytics, interoperability with hospital EHRs, billing and revenue cycle features, CQI (continuous quality improvement), and AI-powered features such as AI-assisted charting, intelligent image capture, and AI checks for real-time quality assurance. ImageTrend emphasizes compliance with NEMSIS and NERIS standards, operates many state EMS repositories, and provides implementation services, training, and 24/7 US-based support. The company positions itself as a partner to emergency response agencies and healthcare organizations, leveraging the largest EMS dataset in North America to provide analytics, benchmarking, and market intelligence.

📋 Description

• Develop and drive the documentation planning and content strategy for assigned products, identifying content needs, prioritizing initiatives, and coordinating documentation efforts that support product releases, customer adoption, and ongoing knowledgebase optimization • Coordinate and deliver documentation initiatives and deliverables through the product development cycle to support product launches and releases, enhancements, and customer adoption, balancing release-driven priorities with ongoing content optimization efforts • Produce and continuously improve user-facing content, including help documentation, release notes, and instructional videos, leveraging subject matter expertise and AI-assisted workflows to create, refine, and maintain clear, accurate, and usable content for end users • Manage content organization and governance within multiple knowledgebases, including navigation structure, indexing, cross-product linking, taxonomy, table of contents management, and content lifecycle updates; optimize content discoverability and usability for both customers and AI-powered search and retrieval experiences • Build strong partnerships across technical and business teams to translate complex product functionality into clear, customer-focused documentation and learning resources • Champion consistency across documentation by applying established standards and contributing recommendations that improve documentation practices, governance, and team efficiency • Utilize AI-assisted tools, such as generative AI and Copilot, to support and accelerate content creation, editing, and documentation updates while maintaining quality and accuracy • Build and refine AI prompts, templates, or workflows to improve efficiency and consistency in documentation development • Utilize tools such as MadCap Flare, Camtasia, Salesforce, GitHub Copilot, and source control systems to create and publish content • Analyze documentation usage trends, customer feedback, and support insights to identify opportunities for content improvement and knowledge gaps • Perform additional duties or tasks as assigned

🎯 Requirements

• Bachelor’s degree in Technical Writing, Communications, or a related field, or an equivalent combination of education and relevant experience • Proven professional technical writing experience, preferably within a software or technology environment • Demonstrated ability to develop user-focused content using modern authoring tools such as MadCap Flare or similar platforms • Experience with HTML, XML, and content management systems • Ability to manage multiple priorities, meet deadlines, and work independently with minimal oversight • Familiarity with generative AI tools and an interest in applying them to technical documentation workflows • Demonstrated ability or curiosity to leverage AI tools to support content development while maintaining accuracy and clarity • Strong collaboration and communication skills, with the ability to work effectively across teams • High attention to detail with strong organizational skills and a proactive approach to problem-solving • Ability to maintain discretion when handling proprietary and confidential information • Enthusiasm for learning and expanding knowledge or skills • Strong work ethic, integrity, honesty, collaboration and team orientation • Ability to travel as required, up to 10%

🏖️ Benefits

• bonuses • benefits • perks • community gains