Emergency University
11 - 50 employees
Founded 2000
🏥 Healthcare
💼 Consulting
📦 Logistics
Healthcare • Consulting • Logistics
Emergency University is a provider of emergency preparedness and health & safety solutions that helps organizations plan, train, and execute emergency response programs. It offers country-specific and industry-specific training and certification, health and safety consulting, risk assessments, and regulatory compliance support, plus equipment and supplies (AEDs, first aid, trauma kits). Emergency University also delivers technology platforms (EUAlert! , Maestro™, EUCert! ) for integrated emergency communications, mass notification, and training administration, and provides executive protection medical services and medical program leadership.
Front Desk
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🔥 0 minutes ago
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Emergency University
11 - 50 employees
Founded 2000
🏥 Healthcare
💼 Consulting
📦 Logistics
Healthcare • Consulting • Logistics
Emergency University is a provider of emergency preparedness and health & safety solutions that helps organizations plan, train, and execute emergency response programs. It offers country-specific and industry-specific training and certification, health and safety consulting, risk assessments, and regulatory compliance support, plus equipment and supplies (AEDs, first aid, trauma kits). Emergency University also delivers technology platforms (EUAlert! , Maestro™, EUCert! ) for integrated emergency communications, mass notification, and training administration, and provides executive protection medical services and medical program leadership.
📋 Description
• Serve as the first point of contact for all incoming calls and emails • Provide prompt and professional customer service to clients and partners • Answer inquiries and provide information about programs and services • Assist with scheduling and managing virtual training sessions • Process payments and maintain accurate transaction records • Collaborate with team members to ensure smooth operations and customer satisfaction • Stay up-to-date with company policies, procedures, and product offerings • Handle and resolve customer complaints or issues in a timely and effective manner • Maintain confidentiality of sensitive information and adhere to data protection policies
🎯 Requirements
• High school diploma or equivalent required • 2+ years of customer service experience, preferably in a virtual or remote environment • Excellent written and verbal communication skills • Strong organizational and time-management skills • Proficiency in Microsoft Office • Experience with virtual communication tools such as Zoom and Skype • Ability to work independently and as part of a team • Detail-oriented approach with a focus on exceptional customer service • Experience in healthcare or emergency response is a plus • Availability Monday–Friday, 9am–5pm, with some flexibility required
🏖️ Benefits
• Health insurance • Paid time off • Opportunities for professional development • Flexible schedule, with some flexibility required
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