IT Support Analyst

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🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

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Emergency University

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2000

📚 Education

☁️ SaaS

🤝 B2B

Education • SaaS • B2B

Emergency University is a provider of emergency preparedness and health & safety solutions that helps organizations plan, train, and execute emergency response programs. It offers country-specific and industry-specific training and certification, health and safety consulting, risk assessments, and regulatory compliance support, plus equipment and supplies (AEDs, first aid, trauma kits). Emergency University also delivers technology platforms (EUAlert! , Maestro™, EUCert! ) for integrated emergency communications, mass notification, and training administration, and provides executive protection medical services and medical program leadership.

📋 Description

• Provide technical support to our clients via phone, email, and remote access tools • Troubleshoot and resolve technical issues related to our online training platform • Collaborate with other team members to identify and address system and network issues • Monitor and maintain the performance of our online training platform • Document and track all support requests and resolutions in our ticketing system • Communicate with clients in a professional and timely manner to provide updates on support requests • Assist with the testing and implementation of new features and updates to our training platform • Stay up-to-date with industry trends and advancements in technology to continuously improve our systems and processes

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field • 2+ years of experience in technical support or a similar role • Strong knowledge of computer systems, networks, and software applications • Experience with remote access tools and troubleshooting techniques • Excellent problem-solving and analytical skills • Ability to work independently and manage multiple tasks simultaneously • Strong communication and customer service skills • Flexibility to work occasional evenings and weekends, as needed

🏖️ Benefits

• Opportunity for growth and advancement within a fast-growing company • Competitive salary and benefits package • Work from the comfort of your own home • Collaborative and supportive team environment • Make a difference in emergency preparedness and response by supporting our clients' needs