Director, Patient Experience Data – Analytics

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Logo of Emerus Holdings, Inc.

Emerus Holdings, Inc.

1001 - 5000 employees

Founded 2006

💰 Private Equity Round on 2015-08

Small Footprint. Big Impact. Emerus is the nation’s first and largest operator of neighborhood hospitals, partnering with leading health systems to deliver excellence, empathy and innovation in healthcare.Our unique model combines a small-format hospital with a variety of outpatient and ancillary services available- all in one licensed facility. These include emergency care, imaging, specialty care and more, offering patient offering patients comprehensive, coordinated care right in their communities.Headquartered near Houston, Texas, Emerus is committed to putting patients first. Our high standards have earned national recognition, including the Press Ganey Guardian of Excellence and Pinnacle of Excellence Awards. We’ve proudly served neighborhoods for over 18 years and employ 2,000+ professionals across 20+ specialties.We meet or exceed standards set by the National Integrated Accreditation for Healthcare Organizations (NIAHO), ensuring exceptional, patient-centered care.Emerus proudly partners with trusted health systems across the U.S., including:• Allegheny Health Network (PA)• Ascension (WI)• Baptist Health System (TX)• Baylor Scott & White Health (TX)• ChristianaCare (PA)• Dignity Health – St. Rose Dominican (NV)• The Hospitals of Providence (TX)• INTEGRIS Health (OK)• Mon Health (WV)• MultiCare Health System (WA)• WellSpan Health (PA)Emerus is more than a healthcare company—we’re a people company. We don't just build hospitals; we build amazing teams. Our collaborative culture provides you with a place to take your career to the next level, providing you with the resources to make that happen. We seamlessly integrate into the fabric of our partner health systems, becoming an extension of our partners' brand and culture.

📋 Description

• Transform patient experience (PX) data into actionable insights that drive performance across markets and hospitals. • Oversee the full lifecycle of data—including collection, administration, validation, advanced analysis, and reporting. • Ensure integrity, scalability, and reliability of data systems. • Enable data-driven decision-making through analytics at scale. • Manage enterprise PX survey data ecosystem, including survey platforms, databases, workflows, and reporting pipelines. • Design and maintain technical standards, documentation, and compliant data transmission processes to deliver timely, accurate insights.

🎯 Requirements

• Bachelor’s degree in Data Analytics, Healthcare Informatics, Healthcare Data Science or related field required. • 8-10 years of progressive experience: • Healthcare data analytics and insights (SQL and data extraction from systems, file formatting, SFTP, data modeling, Press Ganey survey platform, strong understanding of EHR Data structure, DRG coding and hospital discharge data structures) • Data engineering, data governance, or data management • Patient experience analytics and survey/regulatory reporting (e.g., HCAHPS, CAHPS, Press Ganey) • Demonstrated experience leading enterprise analytics initiatives and cross-functional projects

🏖️ Benefits

• Employee Pricing Transparency • Professional development opportunities

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