Account Manager – Relationship, Sales, Retention

🔥 5 minutes ago

☕ Washington – Remote

☕ Washington – Remote

💵 $85k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔄 Customer Retention Specialist

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Emplicit

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

🛍️ eCommerce

🤝 B2B

🏪 Marketplace

eCommerce • B2B • Marketplace

Emplicit is a full-service eCommerce growth agency specializing in helping brands overcome growth hurdles on major marketplaces like Amazon and TikTok Shops. With expert management and tailored marketing strategies, they provide a comprehensive approach to maximize revenue and profits for over 400 brands. Their proven 4D plan includes diagnosing challenges, designing custom roadmaps, deploying targeted marketing actions, and dominating marketplace sales to achieve significant growth outcomes for their clients.

📋 Description

• Own a portfolio of 18–25 high-growth Amazon, Walmart, and TikTok Shop brands—retaining them, scaling them, and turning them into brand advocates. • Build genuine C-suite relationships across every account. • Multi-thread across 3–5 stakeholders per client. • Proactively identify and address churn risk before it becomes a conversation. • Identify and close upsell opportunities across your full portfolio. • Build Scopes of Work (SOWs) and business cases for service expansions. • Own P&L and revenue forecasting for your accounts. • Lead onboarding for 2+ new brands per month. • Run forward-looking QBRs that drive strategy, not just recap performance. • Direct Marketing Managers and Project Coordinators toward unified client goals.

🎯 Requirements

• You possess high emotional intelligence and excel at turning tense client situations into wins. • Amazon fluency: Seller Central, TACoS, BSR, Buy Box. • Proven history of spotting untapped revenue within existing portfolios. • Comfortable challenging a client’s assumptions with hard data and insights. • Focus on lagging indicators like net revenue retention (NRR) and portfolio profitability. • Distill complex Amazon data into clear, high-level narratives for executive stakeholders. • Strongly Preferred: Experience with Walmart Connect or TikTok Shop advertising. • Nice to have: Hands-on experience leveraging AI productivity tools.

🏖️ Benefits

• Competitive base salary + performance bonus tied to upsell revenue you generate • Healthcare (medical/dental/vision) • 401k with employer match • Remote, flexible PTO • Budget for training & professional development