Senior Customer Intake Associate

🔥 6 minutes ago

🇺🇸 United States – Remote

💵 $60k - $80k / year

⏰ Full Time

🟠 Senior

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Empower

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

🚗 Transport

🏪 Marketplace

💰 $358k Early Stage VC on 2022-10

Transport • Marketplace

Empower is a decentralized rideshare platform that lets drivers set their own rates and receive 100% of the fare (Empower takes zero commission). The service offers driver and rider mobile apps, enables riders to request favorite or same-gender drivers for safety, and advertises lower average rider costs (about 20% less than competitors). Empower emphasizes driver-focused features (local customer support, business tools, subscription-based model) and reports metrics such as 35M+ rides, 1M+ riders, and $600M+ driver earnings. The company positions itself as returning transportation decisions to drivers and riders rather than providing transportation directly.

📋 Description

• Verify and ensure the accuracy of customer account information • Communicate and work with customers via phone, email, and messaging to ensure account information is accurate and complete • Collaborate with the Empower customer success team

🎯 Requirements

• Extremely detail-oriented and organized • Polished written and verbal communication skills • Experience in a customer service/support role or call center environment, preferably for a financial institution • Familiar with Zendesk • Team-first mentality and a professional attitude • College degree • 2+ years of professional experience • Preferred: experience in finance or accounting roles • Available to work 40–45 hours/week, Thursday–Monday • U.S.-only work eligibility • Unable to obtain visa sponsorship for this position

🏖️ Benefits

• Equity • Performance based bonus • Competitive benefits • Being part of a great team to better the lives of millions of people

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