Senior ITCR – Requirements Analyst

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $79.4k - $122.9k / year

⏰ Full Time

🟠 Senior

🧐 Analyst

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Empower AI

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1989

🎖️ Defense

🏥 Healthcare

📦 Logistics

Defense • Healthcare • Logistics

Empower AI, formerly known as NCI, is a company that enhances the capabilities of public sector teams through advanced artificial intelligence solutions. With a focus on federal agencies, Empower AI leverages its extensive technical expertise to address complex challenges in both Civilian and Defense missions, enabling government leaders to boost workforce productivity and make informed decisions quickly. The company's offerings encompass a range of specialties, including AI, cybersecurity, software development, and cloud migration, aimed at facilitating meaningful transformation within government operations.

📋 Description

• Support the newly awarded DCSA contract • Lead IT Capability Request analysis and advisory support for a Department of War agency supported by an enterprise IT Customer Support Services program • Lead requirements elicitation with internal and external customers through workshops and interviews • Produce system requirements specifications, use cases, and prioritized requirement sets • Lead business process, gap, and alternatives analyses and document recommendations for Government decisions • Conduct and direct market research on industry trends and emerging technologies, including AI, automation, and analytics • Prepare Market Research Reports, Rough Orders of Magnitude, and cost-benefit analyses • Deliver ITCR Support Packages, executive briefing materials, metrics, and reports for Program Management Reviews, governance boards, and technical forums • Translate approved capabilities into backlog epics and user stories for ITSM and collaboration platform development teams • Develop Surge Plan content covering approaches, milestones, deliverables, resources, and impacts • Support integration and implementation of approved capabilities, including leading User Acceptance Testing • Conduct change impact assessments and draft user communications and training materials • Contribute data-driven analysis and benchmarking to CX Roadmap, CX Current State & Gap Analysis Report, and Annual KPI/PRS Review and Recommendation Report • Mentor business analysts, establish requirements management standards and templates, maintain traceability, and provide ITCR status summaries for the Monthly Customer Support Activity Report • Independently analyze situations, determine appropriate courses of action, and exercise discretion and independent judgment

🎯 Requirements

• Bachelor's degree and a minimum of 10 years of related experience; a Master's degree with 8 years of related experience, or an additional 4 years of related experience in lieu of a degree, may be substituted • Must be a U.S. Citizen • Must have an Active Secret Clearance, favorably adjudicated T3/T3R, to start • Minimum of 10 years of experience as a business, systems, or requirements analyst on IT programs, including lead responsibility for requirements and analysis on enterprise IT initiatives • Experience leading requirements elicitation, business process re-engineering, gap and alternatives analysis, and business case/cost-benefit development for Government or enterprise decision-makers • Experience conducting market research and preparing ROMs and executive briefing materials for governance boards • Experience writing epics, user stories, and acceptance criteria and leading UAT in an Agile environment, including on an ITSM platform such as ServiceNow • Strong understanding of IT service management, cybersecurity/RMF considerations, and DoD IT governance and acquisition processes • Excellent facilitation, analytical, writing, and executive communication skills • Experience mentoring analysts • Desired: IIBA CBAP, PMI-PBA, PMP, ITIL 4 Managing Professional, or SAFe Product Owner/Product Manager certification • Desired: Experience supporting Department of War, DoD, or Intelligence Community IT capability, portfolio, or requirements processes • Desired: Experience with Technology Business Management and IT investment analysis • Desired: Familiarity with customer experience measurement, including CSAT, CES, and XLAs • Desired: Experience with Power BI and quantitative analysis • Desired: Lean Six Sigma Green/Black Belt • Ability to sit and stand for long periods • Ability to ambulate throughout an office and between several buildings

🏖️ Benefits

• Base salary range of USD $79,390–$122,870 per year • Military-friendly employer recognition and support for active-duty and veteran employees