Empower AI
501 - 1000 employees
Founded 1989
Empower AI helps federal agency leaders elevate their workforce productivity. We leverage deep technical expertise and decades of experience solving complex challenges in Civilian and Defense missions to ensure America’s missions are met. Our solutions give government leaders a direct path to meaningful transformation, equipping them with the insights and tools necessary to make critical decisions faster and move their missions forward.
Software Licensing Help Desk Specialist
Job not on LinkedIn
🔥 2 minutes ago
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Empower AI
501 - 1000 employees
Founded 1989
Empower AI helps federal agency leaders elevate their workforce productivity. We leverage deep technical expertise and decades of experience solving complex challenges in Civilian and Defense missions to ensure America’s missions are met. Our solutions give government leaders a direct path to meaningful transformation, equipping them with the insights and tools necessary to make critical decisions faster and move their missions forward.
📋 Description
• Monitor the software licensing mailbox and respond to all requests • Process service request in a manner in accordance set performance standards and ensure that all applicable user, machine, and product information is completed and documented • Work with end users to communicate USCIS software standards. Create as needed or assist in the creation of software and asset management/change management requests to modify the standards or obtain exceptions for special requirements • Assist end user software requests by routing ticket to appropriate stakeholder and working with resellers to obtain needed software licensing information • Coordinate with sites to develop details for complex software deliveries • Support the resolution of IT service request issues from software orders • Develop and update OIT internal tools for management of software contracts as the products on those contracts change • Maintain license keys and install packages for software packages, including providing updates as necessary to both end users and enterprise software distribution groups • Provide keys/install packages as necessary to end users and provisioning support personnel
🎯 Requirements
• 1-5 years experience providing end user support in a software licensing environment • Bachelor's degree • Eligibility for Public Trust Clearance • US Citizenship
🏖️ Benefits
• Health insurance and support for active-duty and veteran employees
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