Community Manager, Mandarin Speaking

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $65k - $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👫 Community Manager

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Empowerly

WebsiteLinkedInAll Job Openings

11 - 50 employees

📚 Education

💰 $10.4M Venture Round on 2021-12

Education

Empowerly is a data-driven college admissions consulting company dedicated to helping students navigate the complex and competitive U. S. college admissions process. With a 98% success rate for students gaining access to top 50 colleges, Empowerly provides personalized counseling services that are led by former college admissions officers. Their offerings include college admissions committee review, essay editing, financial planning assistance, and unique programs like the AI Scholar Program and Startup Internship Program. They emphasize a customized approach, leveraging proprietary tools such as the Empowerly Score® to predict and enhance students' chances of admission. Empowerly has been recognized on INC. 5000’s list of fastest-growing companies in America and aims to empower students to achieve their educational goals through innovative, tailored application consulting solutions.

📋 Description

• Assist families and students during their Empowerly journey to put their best foot forward in the college admissions process • Help families get started with counseling journey upon registration (onboarding call, ensuring good fit with counselor, sessions scheduled, questions answered, etc) • Respond and resolve all incoming customer communications within internal SLAs. Work cross-functionally with other internal groups to ensure customers have the best possible outcomes • Provide phone and email support using CRM tools • Support Head of Counselors in ensuring optimal performance of College Admissions Counselors • Serve as the resource for the community when questions arise from counselors and families and provide consistent, accurate information across different platforms (Slack, email, phone, video, team meetings, webinars, etc) • Create and improve processes to ensure quality counseling, regular meetings between students and counselors, clear instructions for new families and counselors, realistic expectations • Monitor satisfaction through routine surveys • Work with a team to manage Empowerly’s operations processes and contractor teams • Partner with teams in cross-functional, integrated setting • Help the Operations Team to scale by improving processes and solving complex problems • Represent Empowerly’s brand to current and prospective customers • Perform other duties as assigned • Business Travel as Needed for Team Building, Conferences, etc. • Work some evening and weekend hours (schedule may vary by week, “flex” schedule)

🎯 Requirements

• Fluent in both Mandarin and English • Possess an undergraduate and/or graduate degree from a Top 100 undergraduate institution • Have 1-2 years of experience in student support, customer service, or other customer experience role; bonus if within a college counseling firm • Familiar with college preparation, application, and admission processes • Able to establish and maintain effective working relationships with others • Possess high standards of conduct and attitude, demonstrating empathy and patience when handling customer service issues • Be a clear communicator with exceptional follow-up skills for closing communication loops • Able to motivate others and convey information effectively and accurately • Able to come up with unique or innovative ideas, and creative ways to solve problems • Able to work in a fast-paced environment, and take on competing priorities and developing work streams • Possess knowledge of customer experience satisfaction • Able to work some weekend hours (schedule may vary by week, “flex” schedule) • Savvy with Google Workspaces and other modern technologies • Be a highly adaptive, self-motivated professional • Be detailed-oriented • Able to adapt evenings and weekends into work schedule

🏖️ Benefits

• Health insurance • 401(k) • Flexible work arrangements • Professional development