Client Success Executive II

Job not on LinkedIn

🔥 2 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $60k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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EMS Management & Consultants, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

⚕️ Healthcare Insurance

Consulting • Healthcare • Healthcare Insurance

EMS Management & Consultants, Inc. (EMS|MC) is a company that specializes in providing comprehensive operational solutions for over 1,500 emergency medical services (EMS) providers across the United States, including hospital systems, municipalities, and private companies. Founded by professionals within the EMS industry, EMS|MC offers services designed to optimize reimbursement, resources, and regulatory compliance. With more than 25 years of experience, the company leverages technologies like EMsmart, a SaaS-driven billing solution, to enhance revenue performance for EMS agencies. EMS|MC also works closely with the PWW Advisory Group to ensure compliance with the ever-changing regulatory landscape, providing tools and educational resources to EMS providers.

📋 Description

• Independently manage a portfolio of healthcare client accounts • Drive client satisfaction, retention, and financial performance • Apply EMS billing and account management knowledge to support client performance and financial outcomes • Resolve client escalations independently and involve leadership when necessary • Identify risks, trends, opportunities, and improvement areas within client accounts • Share knowledge, best practices, and guidance with peers • Analyze revenue cycle, accounts receivable, and operational data • Lead client meetings, presentations, and business reviews • Set agendas, present performance insights, facilitate discussions, and drive action plans • Communicate compliance and regulatory updates to clients and support implementation • Partner with internal teams on services, projects, and implementation activities • Identify financial improvement, operational optimization, and value expansion opportunities • Maintain accurate documentation of client interactions, decisions, and deliverables • Support contract renewals and client engagement and retention strategies • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree in Business Administration, Healthcare Administration, or a related field • 3–6 years of experience in client success, account management, or healthcare revenue cycle-related roles • Working knowledge of healthcare billing, reimbursement, and regulatory compliance concepts • Strong analytical, presentation, and relationship-management skills • Ability to manage competing priorities, deadlines, and client expectations independently • Proficiency in English for job-related communication • Experience using Salesforce, Smartsheet, MS Project, or similar client management and project tracking tools preferred • Experience in EMS or healthcare revenue cycle environments preferred • Candidates must reside in North Carolina • Applicants must be authorized to work in the United States now and in the future • This role does not offer current or future visa sponsorship • Ability to travel frequently to support client needs and attend company meetings • Ability to perform prolonged sitting, speaking, listening, reading, writing, typing, and computer mouse operation

🏖️ Benefits

• Discretionary bonus plan • Retirement plan • Health coverage • Paid time off • Comprehensive benefit package • Necessary equipment provided, including a computer, monitor, keyboard, mouse and headset • Reasonable accommodations for qualified individuals with disabilities • Quiet, private workspace requirement for approved remote/hybrid employees • Reliable internet connection required for hybrid/remote work