Client Support Representative

🔥 4 minutes ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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EnableComp

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🛡️ Insurance

📦 Logistics

💰 Venture Round on 2022-07

Consulting • Insurance • Logistics

EnableComp is a company that specializes in revenue cycle management (RCM) for healthcare providers and health systems across the United States. They focus on processing complex claims related to Veterans Administration, Workers' Compensation, Motor Vehicle Accidents, and Out-of-State Medicaid, as well as denial management for all payer classes. By leveraging intelligent automation and their proprietary E360 RCM™ platform, EnableComp helps healthcare providers increase revenue, control costs, and streamline billing processes. With expertise in handling complex claims, the company ensures accurate and timely reimbursement, providing significant uplift to collections and improving the financial performance of its clients.

📋 Description

• Retrieve and acquire medical documentation from client systems, including implant invoices, UB-04 documents, Explanations of Benefits, and medical record components • Submit document request lists and monitor outstanding requests • Scan, upload, and store medical documentation and confidential patient health information in accordance with data handling standards • Compile client reconciliations by gathering and organizing data from client systems and EnableComp platforms • Research closed and returned claims, resolve open items, post adjustments, enter refund and payment research requests, and review or rebill missing claims • Support prebill work queue resolution while maintaining established KPI standards • Partner with the Client Delivery team to communicate operational findings and escalate client-impacting issues • Identify and report client system issues, workflow barriers, and process gaps • Identify and escalate recurrent process gaps contributing to claims appearing on reconciliations • Maintain accurate, real-time documentation in the E360 platform • Perform accurate and timely data entry across multiple systems • Move work efficiently through the department and cooperate with other departments • Follow standard operating procedures and provide process improvement feedback • Perform other duties as assigned

🎯 Requirements

• High School Diploma or GED required • 1+ years of experience in a healthcare operations, revenue cycle, or document management environment preferred • Familiarity with medical claims documentation and payer/provider data processes preferred • Equivalent combination of education and experience will be considered • Strong computer proficiency • Basic office applications, including MS Office (Word, Excel, and Outlook) • Regular and predictable attendance • Ability to handle large volumes of work with close attention to detail • Ability to work in a fast-paced environment with a strong sense of urgency • Ability to work under limited supervision, manage multiple tasks, and prioritize assignments within time constraints • Ability to communicate issues, problems, and results affecting task completion timelines • Ability to interact professionally at multiple organizational levels • Strong organizational skills and attention to detail • Willingness to learn and adapt in a dynamic operational environment • Adherence to EnableComp’s Core Values, Vision, and Mission

🏖️ Benefits

• Full-time employment • Professional growth and development opportunities • Tools, resources, and support for career development • Flexible, family-oriented work culture • Work-life balance support • Remote work arrangement