Director, Client Success – Revenue Cycle

🔥 0 minutes ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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EnableComp

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🛡️ Insurance

📦 Logistics

💰 Venture Round on 2022-07

Consulting • Insurance • Logistics

EnableComp is a company that specializes in revenue cycle management (RCM) for healthcare providers and health systems across the United States. They focus on processing complex claims related to Veterans Administration, Workers' Compensation, Motor Vehicle Accidents, and Out-of-State Medicaid, as well as denial management for all payer classes. By leveraging intelligent automation and their proprietary E360 RCM™ platform, EnableComp helps healthcare providers increase revenue, control costs, and streamline billing processes. With expertise in handling complex claims, the company ensures accurate and timely reimbursement, providing significant uplift to collections and improving the financial performance of its clients.

📋 Description

• Participate throughout the client lifecycle, including sales, implementations, project go-lives, business reviews, and cross-sell identification • Oversee client success activities for designated clients • Coordinate with EnableComp leadership to execute duties professionally and timely • Serve as an ambassador for a fast-paced, detail-oriented, supportive team • Manage KPI metrics, customer surveys, scoring, and client retention goals • Track client performance goals and conduct regular status and progress reviews • Highlight EnableComp’s value proposition and ROI across product lines • Generate and deliver monthly and quarterly client reporting packages • Collaborate with internal teams on client-specific strategies, action plans, issue resolution, revenue maximization, and cross-sell opportunities • Work with IT and Product Support on file corrections, updates, and automation • Schedule and attend client meetings and conference calls • Develop agendas, presentation materials, meeting summaries, and deliverables • Assist with implementation rollouts and manage post-implementation client deliverables • Manage client obligations and maintain high customer satisfaction • Participate in internal client account review meetings • Exercise independent judgment and discretion • Perform other duties as required

🎯 Requirements

• Bachelor’s Degree in Business, Sales/Marketing or other related field of study • 7–10 years of demonstrated experience in account management in the healthcare technology industry, specifically engaging hospital revenue cycle management • Equivalent combination of education and experience will be considered • Experience with claims billing and IT/EDI systems preferred • Experience with CRM software (e.g. Salesforce.com) • Strong computer proficiency and ability to use MS Office, including Word, Excel, and Outlook • Effective professional presentation skills for communicating analytics, results, and ROI • Strong client-service orientation • Ability to work independently and collaborate with internal departments and leaders • Excellent written and oral communication skills • Experience managing stressful situations and difficult conversations, communicating challenges, and developing action plans • Consultative relationship style and positive, team-oriented attitude • Strong analysis and problem-solving skills • Ability to manage conflicting priorities and adapt flexibly

🏖️ Benefits

• Professional growth and development opportunities • Tools, resources, and support for career growth • Top Workplaces-recognized employer • Up to 30% travel required (job condition, not a benefit)