Senior Client Delivery Manager – Revenue Cycle

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🔥 0 minutes ago

🎸 Tennessee – Remote

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⏰ Full Time

🟠 Senior

💹 Revenue Operations

👻 Ghost score 10%

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Logo of EnableComp

EnableComp

501 - 1000 employees

💼 Consulting

🛡️ Insurance

📦 Logistics

💰 Venture Round on 2022-07

Consulting • Insurance • Logistics

EnableComp is a company that specializes in revenue cycle management (RCM) for healthcare providers and health systems across the United States. They focus on processing complex claims related to Veterans Administration, Workers' Compensation, Motor Vehicle Accidents, and Out-of-State Medicaid, as well as denial management for all payer classes. By leveraging intelligent automation and their proprietary E360 RCM™ platform, EnableComp helps healthcare providers increase revenue, control costs, and streamline billing processes. With expertise in handling complex claims, the company ensures accurate and timely reimbursement, providing significant uplift to collections and improving the financial performance of its clients.

📋 Description

• Independently lead operational delivery for high-complexity, high-impact client accounts • Serve as a strategic operational advisor to client executives and senior leadership • Translate operational data, trends, root-cause analyses, and risks into executive-ready insights and recommendations • Develop operational strategies aligned with client objectives and enterprise capabilities • Identify systemic issues, emerging risks, and optimization opportunities across the client lifecycle • Guide clients through operational changes and performance improvement initiatives • Own complex issue analysis and resolution strategies • Lead advanced root-cause analysis across cross-functional teams • Frame escalations by articulating risk, impact, options, and recommended actions • Partner with the Client Delivery Director on high-risk or enterprise-impacting issues • Monitor performance trends and remediation effectiveness • Maintain professional and transparent client communication during issue resolution • Lead director-level operational reviews and complex client discussions • Develop and deliver presentations, materials, and insight-driven narratives • Lead internal account strategy discussions and align stakeholders on priorities and action plans • Advocate for client needs while balancing enterprise standards and operational realities • Mentor Client Delivery Specialists and Managers • Act as a subject matter expert for complex workflows, client scenarios, and operational challenges • Contribute to Client Delivery frameworks, methodologies, and standards • Identify portfolio-wide systemic issues and recommend enterprise improvements • Share insights, lessons learned, and best practices • Support onboarding, training, and knowledge transfer • Partner with leadership on process optimization, change management, and operational innovation

🎯 Requirements

• High School Diploma or GED required • Associates or Bachelor’s Degree in Business, Healthcare Administration, Operations, or a related field preferred • 4–6 years of experience in healthcare operations, revenue cycle, client-facing roles, or related environments • Deep understanding of operational workflows, data interpretation, and client support models • Strong written and verbal communication skills • Ability to independently manage client relationships and operational discussions • Advanced analytical skills and ability to translate data into actionable insight • Client-facing presentation experience • Ability to influence without authority in cross-functional environments • Timely and regular attendance • Equivalent combination of education and experience will be considered • Consultative problem-solving mindset • Strong organizational skills and attention to detail • Strategic mindset focused on long-term client value and partnership • Trusted advisor mentality with enterprise awareness and accountability • Exceptional professional judgment and decision-making capability • Ability to receive and apply feedback • Professional presence for client-facing interactions • Willingness to learn and adapt in a dynamic environment • Ability to escalate issues appropriately with clarity and confidence

🏖️ Benefits

• Professional growth and development opportunities • Tools, resources, and support to thrive and grow their career • Flexible, family-oriented work culture • Work-life balance support

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