Enterprise Environmental Customer Success Manager

🔥 11 minutes ago

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Encamp

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Encamp is a company that provides an intelligence platform to help organizations manage and comply with environmental regulations across all regulated locations in the US. The platform offers comprehensive waste management and compliance solutions, including automation of Tier II reporting and fee payments, HMBP compliance, regulatory insights, task management, and more. Encamp enables businesses to maintain compliance with EPCRA and RCRA requirements and offers tools to streamline reporting, data collection, and fee management processes. The platform integrates various compliance tasks and provides educational resources to enhance understanding and efficiency. It is dedicated to providing top-quality service and security to its customers, ensuring a seamless experience in environmental compliance management.

📋 Description

• Manage a portfolio of 5-10 Enterprise customers, each representing over $100K in annual recurring revenue, with varying levels of complexity, regulatory scope, and reporting obligations • Own the customer relationship and strategic outcomes while leading cross-functional collaboration across TPMs, AEs, and Engineering to drive accountability across workstreams and proactively resolve issues before they require escalation to senior leadership • Understand Enterprise customer goals and outcomes, staying ahead of risk and proactively driving success rather than waiting to be asked • Follow the Enterprise playbook for customer processes and expectations to deliver a best in class customer experience, including engagement cadences that range from weekly to monthly depending on customer need • Lead structured Relationship Business Reviews (RBRs) that drive strategic conversations and demonstrate customer value • Own and meet Encamp's Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) targets across your book of business • Partner with AEs to identify expansion opportunities and flag churn risk early • Leverage EHS industry and Encamp product expertise to become a trusted, consultative advisor to customers and their users • Leverage internal tools including Gong, Slack, Front, and AI-powered resources to manage customer relationships, track historical context, and stay ahead of account activity • Be the voice of the customer to provide visibility and escalations to Program Manager and other internal stakeholders • Identify opportunities for improvement proactively and work with Customer Success Leadership to implement • Fulfill regulatory reporting obligations on behalf of customer

🎯 Requirements

• 3+ years experience in consulting or working on enterprise-level environmental programs • 2+ years experience working with RCRA regulations • Ability to use account health data and platform signals to proactively prioritize and manage a book of business • Demonstrated ability to meet SLA expectations for responsiveness across email and chat in a customer-facing role • Comfort leveraging AI tools and a modern tech stack to manage a complex book of business efficiently • Experience using technology to improve efficiency in work or in personal life • SLA responsiveness expectations are defined and should be maintained • Meet Encamp’s GRR/NRR targets • Strong project management skills to stay organized and meet deadlines • Strong verbal and written communication skills • Process-oriented thinker who embraces ambiguity and works well under pressure

🏖️ Benefits

• Competitive salary and benefits, including medical, dental, vision, 401k match, and responsible Paid Time Off • A flexible, remote-first culture with an allowance to support your remote work setup • A high-end laptop • Share in our success - you'll have a significant personal impact on the team and the ability to earn equity • Parental leave - we know how important it is to spend time with your new family! • Sustainable 1:1s, focused on not only your growth as an employee, but in your career • Get together at in-person Encamp Summits to share our wins and build community • Work with a brilliant team of people that share your values and passion