Forward Deployed Engineer

🕒 April 13

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Encord

WebsiteLinkedInAll Job Openings

51 - 200 employees

Encord's mission is to enable every company to harness the power of AI. Encord provides one active learning platform for AI-assisted labeling & workflow tooling, model training & explainability, data curation, and finding & fix dataset errors and biases to get to production AI faster.

📋 Description

• Own the end-to-end deployment of the Encord platform for our most strategic customers • Build data integrations and technical solutions to support customer onboarding and adoption • Guide customers with best practices, run demos, and host workshops • Communicate project plans and progress to both technical teams and executive stakeholders • Collaborate closely with product, engineering, and commercial teams to feed customer insights back into the roadmap • Help define and scale the Forward Deployed function as an early team member

🎯 Requirements

• Strong experience in a client-facing role in a high-intensity, fast-paced environment • Equally comfortable handling in-the-weeds product configuration queries and communicating with executives about a project plan • A great communicator who is motivated by building customer relationships and solving customer problems • Highly organised with strong time management across many competing priorities • Energised by owning and successfully completing projects, with the ability to balance detail-focus and big-picture thinking • Ambitious, hardworking, and consistently performed in the top percentile of whatever environment you've been in — whether in academia, business, sport, or work • 3–8 years in a technical, client-facing or solutions engineering role • Experience building or working with data integrations and APIs • Strong written and verbal communication skills • Ability to thrive in ambiguity and take ownership without being told what to do • Prior experience at a high-growth startup is a plus

🏖️ Benefits

• Competitive salary, commission, and meaningful equity in a high-growth startup • Clear, accelerated growth opportunities as the company scales rapidly • Strong in-person culture: 4–5 days/week in our newly launched North Beach loft office • Flexible PTO to fully recharge • 18 paid vacation days in the U.S. plus federal holidays • Annual learning & development budget • Comprehensive health, dental, and vision coverage • Frequent travel opportunities across the U.S., London, and Europe • Bi-annual company offsites, twice-weekly team lunches, and monthly socials