Technical Support Advisor

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Encoura

WebsiteLinkedInAll Job Openings

51 - 200 employees

📚 Education

☁️ SaaS

🤝 B2B

Education • SaaS • B2B

Encoura is a provider of research, data-driven SaaS tools and consulting services that help colleges and universities recruit, enroll, retain, and engage students across the full student lifecycle. The company offers a unified platform, proprietary student and market datasets (including ACT-linked sources), advanced prospect-to-enroll search and AI-enabled engagement capabilities, digital marketing services, and strategic enrollment consulting used by over 2,000 institutions. Encoura focuses on market insight, targeted student search, family engagement, and funnel optimization to drive enrollment and retention outcomes for higher-education institutions.

📋 Description

• Serves as the first point of contact for customers needing technical support via phone and email. • Provides guidance to new and existing users on products and assists with setup and maintenance of online learning software and equipment. • Troubleshoots hardware and software issues, ensuring a smooth user experience. • Manages support tickets, uses knowledge bases to resolve inquiries efficiently, and aims for first-call resolution. • Handles multiple tasks simultaneously and escalates issues promptly when needed. • In a virtual contact center, resolving inbound customer calls and inquiries in a professional and empathetic manner.

🎯 Requirements

• Excellent English written and oral communication proficiency (equivalent to CEF C1 level or above) • Computer knowledge and multi-tasking with internet navigation skills • Experience navigating and managing multiple passwords and systems simultaneously • High school diploma • Must be at least 18 years old • Willing to accept a temporary, full-time position working 40 hours a week • Must reside within approved state* • Able to work from home with Home Internet that meets the following requirements: • 30 Mbps download • 15 Mbps upload • 100ms ping or less • Cable, Fiber, or DSL only (no mobile broadband, hotspot, satellite, or point-to-point) • Wi-Fi is allowed; wired connection required if WiFi becomes unstable • Successful candidates will be required to complete and pass a CLEAR™ identity verification as part of the pre-employment screening process • Must be able to enroll in and use Multi-Factor Authentication (MFA) via Okta with Microsoft Authenticator for secure access to company systems. • College degree or some college completed preferred • 1 or more years of customer service experience preferred

🏖️ Benefits

• Receive paid training and ongoing support • Gain hands-on experience in customer experience and tech-enabled services • Support a mission-driven environment serving students and educators • Strengthen core skills like communication, customer service, and multitasking