Technical Success Architect

🔥 28 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🔙 Backend Engineer

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Endor Labs

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

🔐 Security

☁️ SaaS

🔒 Cybersecurity

💰 Seed Round on 2022-11

Security • SaaS • Cybersecurity

Endor Labs is a company specializing in software supply chain security and software composition analysis (SCA). The company provides tools and solutions to help organizations manage, prioritize, and remediate open source software risks and vulnerabilities. It offers a comprehensive platform that includes reachability-based SCA, artifact signing, container scanning, and Static Application Security Testing (SAST). Endor Labs aims to improve developer productivity by reducing false positive alerts and focusing on actionable risks. They also support compliance efforts for standards such as FedRAMP and PCI DSS. The company integrates with popular platforms such as GitHub and Azure, offering features to optimize CI/CD pipelines and manage software bills of materials (SBOMs).

📋 Description

• Own a defined, high-ARR book of business, driving adoption, retention, expansion, customer satisfaction, and multi-threaded stakeholder relationships • Orchestrate internal teams and engage executive, technical, and business stakeholders to translate customer goals into deliverable value narratives • Build executive relationships, run structured business reviews, analyze adoption and usage trends, quantify value, identify gaps, and drive commercial recommendations and expansion opportunities • Create and manage account plans across the customer journey and coordinate multi-stakeholder enablement and success initiatives • Guide rollout plans, security policies, integrated SDLC processes, AppSec and development team onboarding, consultation calls, and enablement sessions • Guide and train customers in using the Endor Labs Platform • Identify, document, escalate, and resolve technical, organizational, and relationship risks • Coordinate questions, issues, and escalations with Support, Product Management, Sales, Professional Services, and other teams • Provide consulting on AppSec strategy, prioritization, and program maturity • Stay current on platform and product releases and educate customers on new features and capabilities • Capture customer feedback, report requests to Product Management and Engineering, and share account health with management and internal stakeholders • Partner with Sales on account strategy and expansion opportunities • Manage priorities and share best practices with teammates

🎯 Requirements

• 8+ years in customer success, account management, or consulting roles managing enterprise, high-ARR accounts, ideally in B2B SaaS or security • Strong technical foundation and comfort discussing application security, software supply chain, CI/CD, and modern engineering practices • Ability to build trust and influence at VP/C-level, run business reviews, and navigate complex multi-stakeholder organizations • Experience building account plans, coordinating multi-workstream initiatives, applying project management discipline, managing competing priorities, and mitigating account risk • Ability to analyze adoption and usage data, quantify delivered value, and produce commercial recommendations • Strategic consultative ability to assess security program maturity and guide customers toward outcomes • Ability to translate technical details into business language and business priorities into technical direction • Comfortable using AI agents and tools such as Claude for account research, meeting preparation, and workflow efficiency

🏖️ Benefits

• Equal Opportunity Employer • Inclusive environment for all employees • Diverse perspectives and experiences encouraged