
51 - 200 employees
💼 Consulting
📦 Logistics
Consulting • Logistics • IT Support Services
Endsight is a company that specializes in providing comprehensive IT support services, including IT help desk support, IT strategy, and IT administration. They offer services such as managed backup, cybersecurity, and IT procurement, with a focus on fostering reliable technology solutions for their clients. Endsight serves a variety of industries, including law firms, wineries, and small businesses, especially in areas like Napa, San Diego, and the Bay Area. The company emphasizes quick, reliable IT support with a high client satisfaction rating, aiming to transform technology into a strategic ally for businesses. Endsight also offers training, applications, analytics, and artificial intelligence solutions to enhance business operations and reduce IT-related issues.
🔥 0 minutes ago
🏄 California – Remote
💵 $31 - $40 / hour
⏰ Full Time
🟢 Junior
🟡 Mid-level
⌨️ Systems Administrator
🚫👨🎓 No degree required
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51 - 200 employees
💼 Consulting
📦 Logistics
Consulting • Logistics • IT Support Services
Endsight is a company that specializes in providing comprehensive IT support services, including IT help desk support, IT strategy, and IT administration. They offer services such as managed backup, cybersecurity, and IT procurement, with a focus on fostering reliable technology solutions for their clients. Endsight serves a variety of industries, including law firms, wineries, and small businesses, especially in areas like Napa, San Diego, and the Bay Area. The company emphasizes quick, reliable IT support with a high client satisfaction rating, aiming to transform technology into a strategic ally for businesses. Endsight also offers training, applications, analytics, and artificial intelligence solutions to enhance business operations and reduce IT-related issues.
• Triage inbound alerts and identify the real issue behind the signal, assessing context, severity, and business impact before taking action • Resolve alerts to root cause and validate that remediation steps are durable • Monitor backups, patches, and infrastructure including servers, firewalls, storage, switches, and wireless • Catch risks such as disk failure, failed updates, or degraded performance before they impact customers • Tune alerts and flag redundant or low-value signals to reduce noise • Prepare clean handoffs to Technical Account Managers and customer points of contact when issues require project work, procurement, or scheduling • Keep the backlog clear with no floating tickets or lingering escalations • Track performance numbers and bring insights to 1:1s • Contribute to proactive improvements in monitoring, alerting, and platform management
• 2+ years of experience in IT operations, NOC support, systems monitoring, or similar role in an MSP or technical services environment • Hands-on experience monitoring and responding to infrastructure alerts (servers, storage, firewalls, backups, patches, or similar) • Strong understanding of Windows and Linux server environments, including patch management and backup processes • Experience with one or more monitoring platforms (Ninja, N-Central, ConnectWise Manage, Datto RMM, or similar) • Ability to troubleshoot infrastructure issues independently and think through root cause rather than surface-level fixes • Clear communication skills, both with technical team members and when explaining issues to non-technical stakeholders • Strong time management and ability to prioritize alerts based on severity and business impact • Willingness to follow standard work, document findings, and contribute to continuous improvement of monitoring and alerting • Preferred: Experience with infrastructure as code or automation (PowerShell, Python, or similar) • Preferred: Familiarity with cloud platforms (Azure, AWS) and hybrid infrastructure management • Preferred: Background in proactive maintenance and preventive monitoring rather than reactive ticket-only work • Preferred: Experience managing Pods or accounts with multiple customer environments • Preferred: Exposure to ITIL framework or similar structured IT service delivery methodology • Preferred: Hands-on experience with Datto or similar backup platforms
• Medical: Company pays 100% of the base plan for the employee and family • Dental & Vision • 401(k) with employer matching • Accrued Paid Time Off • 9 Paid Holidays • Career Development support and programs
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