Customer Success Manager

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EnergyElephant

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚡ Energy

☁️ SaaS

📋 Compliance

Energy • SaaS • Compliance

EnergyElephant is a company providing solutions to help organizations achieve sustainability goals by managing energy, waste, water, and carbon emissions. Their platform offers real-time data tracking, carbon reporting, and energy management systems to improve efficiency, meet compliance, and reduce costs. EnergyElephant caters to various sectors including banking, public sector, real estate, and retail, helping them centralize utility management and track resources effectively. Their software enables the monitoring of carbon emissions across Scope 1, 2, and 3, providing scientifically accurate reporting and helping companies plan energy efficiency and renewables projects. Trusted by organizations globally, EnergyElephant has helped manage over $2 billion in sustainability projects to date.

📋 Description

• Own and manage a book of customer accounts, maintaining regular contact to ensure satisfaction, adoption, and retention • Lead value-based conversations that align EnergyCAP solutions to customer goals and outcomes • Partner closely with Strategic Account Managers (SAMs) to support renewals, adoption goals, and overall account health • Drive customer adoption and renewal readiness by proactively identifying risks, opportunities, and success milestones • Use health scores, usage data, and customer insights to prioritize outreach and drive proactive action • Support net revenue retention by identifying expansion opportunities tied to demonstrated and realized customer value • Act as the voice of the customer internally, collaborating with Product, Onboarding, Implementation, Support, and other teams • Transition customers from Onboarding to ongoing Customer Success, ensuring a smooth, confident, and effective post-sales experience

🎯 Requirements

• Customer-facing experience, such as Customer Success, ENC Project Management, Sales Administration, or Customer Support • Experience managing the customer renewal lifecycle, including renewal planning, risk mitigation, and value reinforcement • Understanding of utility billing concepts and carbon accounting fundamentals • Working knowledge of sustainability metrics, including GHG Scope 1, 2, and 3 • Experience with CRM and Customer Success tools, with Salesforce and ChurnZero preferred • Strong analytical skills, including advanced Excel capabilities for reporting, analysis, and customer insights • Ability to balance reactive support with proactive value-add strategies • Strong ability to handle challenging customer interactions with professionalism and confidence • Proven training and presentation skills, including comfort with in-person customer training • Ability to thrive in complex, fast-paced environments while promoting positive customer experiences • A customer-first mindset with the ability to identify adoption, expansion, and upsell opportunities

🏖️ Benefits

• 100% company-paid Health, Dental & Vision coverage for you, plus competitive cost-sharing for your family • Company-paid Life & LTD Insurance for peace of mind • Adoption Grants and paid leave to support your growing family • Wellness program offerings designed to strengthen your physical and mental health and overall well-being • 401(k) with a 3% company match—helping you plan confidently for the future • Monthly Connectivity Stipend so you can work seamlessly from anywhere • Emergenetics Development Program to help you understand and leverage your strengths • Tuition Assistance to fuel your continued learning and career growth • Flexible Time Off so you can recharge and enjoy life outside of work • A remote-first workplace that offers balance and flexibility, with the option to connect in-person at our offices • Charitable contributions & matched giving to amplify your impact • Paid community service hours—because giving back matters