Salesforce Platform Lead

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Energy Systems Group (ESG)

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1994

🏥 Healthcare

🏗️ Construction

📦 Logistics

Healthcare • Construction • Logistics

Energy Systems Group (ESG) is a company focused on providing comprehensive energy efficiency and sustainability solutions for various sectors, including commercial, industrial, healthcare, and government institutions. They specialize in services such as energy consulting, building automation, mechanical systems, and renewable energy management, aiming to enhance community resilience and operational efficiencies. ESG is committed to innovative strategies that help clients reduce costs, improve systems reliability, and achieve long-term environmental benefits.

📋 Description

• Serve as the primary administrator and technical owner for the Salesforce platform. • Manage user setup, roles, profiles, permission sets, security access, queues, public groups, and related administrative functions • Respond to user-generated tickets, support requests, system questions, and reported issues • Troubleshoot and resolve bugs, configuration issues, data issues, user access issues, automation errors, and system defects • Maintain core Salesforce configuration, including objects, fields, page layouts, Lightning record pages, record types, validation rules, flows, reports, dashboards, and list views • Monitor system performance, user adoption, data integrity, and overall platform health • Support Salesforce releases, sandbox testing, change management, and deployment activities • Maintain documentation of system configuration, business processes, data definitions, and support procedures • Lead and execute small-to-mid-sized Salesforce enhancement projects from intake through implementation • Partner with stakeholders to understand business needs and translate them into practical Salesforce solutions • Recommend scalable, maintainable, and best-practice-aligned solutions rather than simply fulfilling requests as submitted • Configure and enhance Salesforce functionality using declarative tools, including Flow, dynamic forms, page layouts, validation rules, approval processes, reports, dashboards, and related platform features • Support integrations between Salesforce and other business systems, including requirements gathering, testing, troubleshooting, and coordination with technical partners or vendors • Evaluate the impact of requested changes on existing processes, data, reporting, user experience, integrations, and downstream systems • Support user acceptance testing, deployment planning, training documentation, and post-launch support for system changes • Identify opportunities to simplify processes, reduce technical debt, improve user experience, and increase Salesforce adoption • Own and improve Salesforce data quality standards, including field usage, required data, duplicate management, naming conventions, data completeness, and reporting accuracy • Partner with business leaders to define and maintain consistent data definitions, field governance, and reporting standards • Monitor data quality trends and recommend corrective actions, automation, validation rules, dashboards, or process changes • Support data imports, exports, updates, cleanup efforts, deduplication, and migration activities • Ensure platform changes support accurate pipeline management, forecasting, reporting, and business decision-making • Serve as a trusted Salesforce advisor to business stakeholders • Help business users understand what Salesforce can and should do, while guiding them away from overly complex, manual, or non-scalable solutions • Balance business needs with platform sustainability, user experience, security, data quality, and long-term maintainability • Stay current on Salesforce releases, features, best practices, and platform capabilities • Work with internal IT, external consultants, vendors, and business teams to ensure Salesforce solutions are properly designed, tested, documented, and adopted

🎯 Requirements

• Bachelors degree in Information Systems, Management Information Systems, Computer Science, Business Administration, Information Technology, Data Analytics, or a related field preferred • Five or more years of hands-on Salesforce administration experience • Salesforce Administrator certification required • Strong experience configuring Salesforce Sales Cloud and/or Service Cloud • Experience managing users, permissions, roles, profiles, permission sets, objects, fields, page layouts, record types, validation rules, reports, dashboards, and Lightning pages • Hands-on experience building and troubleshooting Salesforce Flows • Experience supporting business users through tickets, issue resolution, enhancement requests, and system training • Ability to translate business requirements into scalable Salesforce configuration • Strong understanding of Salesforce data model, security model, automation tools, reporting, and platform governance • Strong data quality mindset, including experience with data cleanup, deduplication, field governance, and reporting accuracy • Ability to evaluate requests and recommend best-practice solutions • Strong problem-solving skills and ability to troubleshoot system issues independently • Excellent communication skills with both technical and non-technical stakeholders • Ability to manage multiple priorities, support requests, and enhancement projects simultaneously

🏖️ Benefits

• Professional growth and development programs including tuition reimbursement • Comprehensive health, dental, vision insurance plans and wellness plans for employee and your family • Life insurance, short-term disability, long-term disability, and supplemental benefits • 401(k) Savings Plan • Nine Paid Holidays with three floater holidays • Paid Vacation and Personal/Sick Leave • Paid Parental Leave for the birth, adoption, or placement of a child/children • Highly competitive salaries and incentive structure