Licensed Medicare Sales Agent

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EngageCX

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2008

🤝 B2B

📣 Marketing

🤖 Artificial Intelligence

B2B • Marketing • Artificial Intelligence

EngageCX is a customer engagement outsourcing company that provides lead generation, sales support, and customer (and patient) care services, and also offers an "EngageAI" capability. For over 15 years it has delivered outsourced customer engagement solutions using people, process, and technology to help clients lower cost-per-acquisition, increase sales conversion, and improve customer satisfaction. EngageCX positions itself as a partner that manages and improves clients' customer journeys via a battle-tested delivery platform.

📋 Description

• Handle inbound calls from Medicare-eligible members and retirees with questions about their health, vision, dental, and prescription drug benefits • Authenticate each caller and document every interaction accurately in multiple systems simultaneously • Explain differences between plan types — Medicare Advantage, Medicare Supplement, and Part D — in clear, plain language • Guide members through online benefits enrollment and resolve website access issues • Answer questions on HSAs, HRAs, retiree reimbursement accounts, carrier contact information, group numbers, and claim status • Maintain strict adherence to CMS regulations and company compliance standards on every call • Meet daily call quality, volume, and accuracy metrics throughout the assignment • Participate in 4 weeks of paid training (3 weeks classroom + 1 week nesting) before taking live calls

🎯 Requirements

• Active resident state license with both Life AND Health lines of authority — must be valid through December 31, 2026 • Minimum 1 year of experience in Medicare sales or Medicare benefits counseling (2 years strongly preferred) • Demonstrated experience navigating multiple systems, browser tabs, or tools simultaneously during calls • Proven ability to work in a structured, metric-driven environment with fixed schedules and performance expectations • No planned time off or unavailability from July 31 through December 31, 2026 • Availability for full 4-week training: Monday–Friday, 8:45 AM – 5:30 PM EST • Willingness and ability to work overtime, October–December, if business needs require • Availability to work Saturdays 10:00 AM – 2:00 PM ET during peak Open Enrollment

🏖️ Benefits

• 4 weeks of paid training • Bonus opportunity at the conclusion of the project, payable January 2027