Associate IT Backup & Recovery Services Specialist

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🕒 June 24

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Engio

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

💼 Consulting

👥 HR Tech

🎯 Recruiter

Consulting • HR Tech • Recruitment

Engio is a recruitment company specializing in providing technical talent solutions for the engineering and technology sectors. Built by experienced engineering recruiters, it focuses on addressing talent shortages and scaling high-performing engineering teams. Engio offers comprehensive services including talent search, consulting and talent assessment, and outsourcing to help businesses align their hiring needs with top-tier candidates across various industries.

📋 Description

• Perform daily health checks, monitor alerts, and execute routine backup jobs across diverse client environments. • Handle, triage, and resolve Level 1/2 incidents and service requests related to failed backups, working within defined Service Level Agreements (SLAs). • Learn and apply fundamental troubleshooting techniques for Windows Server, networking (DNS, DHCP), and virtualization layers (VMware). • Log all activities accurately and assist in keeping Standard Operating Procedures (SOPs) up-to-date. • Work designated shifts, participate in knowledge-sharing sessions, and learn directly from senior engineers.

🎯 Requirements

• 1+ years of practical experience in IT operations, specifically focused on backup or disaster recovery operations. • Basic proficiency with Microsoft Windows Server OS and foundational knowledge of core networking concepts (TCP/IP). • Familiarity with incident/request management systems (e.g., ITIL) and basic exposure to storage and VMware vSphere concepts.