IT Backup & Recovery Services Specialist

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Engio

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

👥 HR Tech

🎯 Recruiter

HR Tech • Recruitment • Engineering

Engio is a recruitment company specializing in providing technical talent solutions for the engineering and technology sectors. Built by experienced engineering recruiters, it focuses on addressing talent shortages and scaling high-performing engineering teams. Engio offers comprehensive services including talent search, consulting and talent assessment, and outsourcing to help businesses align their hiring needs with top-tier candidates across various industries.

📋 Description

• Take lead responsibility for maintaining, monitoring, and optimizing highly available, enterprise-grade backup solutions (e.g., Veeam, Commvault, etc.). • Lead detailed Root Cause Analysis (RCA) for recurring and complex backup failures, implementing permanent fixes and service improvements. • Act as a key reviewer and executor for service changes, ensuring strict adherence to ITIL change enablement procedures. • Actively identify, propose, and implement opportunities for automation and process enhancement to boost service reliability and efficiency. • Serve as the Subject Matter Expert (SME) for customer and internal team inquiries, translating technical problems into clear business impacts.

🎯 Requirements

• 3+ years managing and supporting diverse, large-scale enterprise backup and recovery solutions in a multi-client or high-volume environment. • Strong expertise in VMware vSphere environments and a deep understanding of network storage concepts. • Process Acumen: Extensive, hands-on experience with formal change management, problem management, and writing high-quality operational and technical documentation. • Proven ability to troubleshoot issues across OS (Windows/Linux exposure), network, storage, and application layers.