IT Service Delivery, Provisioning Specialist

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Engio

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

👥 HR Tech

🎯 Recruiter

HR Tech • Recruitment • Engineering

Engio is a recruitment company specializing in providing technical talent solutions for the engineering and technology sectors. Built by experienced engineering recruiters, it focuses on addressing talent shortages and scaling high-performing engineering teams. Engio offers comprehensive services including talent search, consulting and talent assessment, and outsourcing to help businesses align their hiring needs with top-tier candidates across various industries.

📋 Description

• Independently negotiate and own project timelines with customers, internal engineering teams, and vendors to ensure projects are delivered efficiently, and revenue is realized expediently. • Take responsibility for financial reconciliation; ensure accurate billing triggers are set in the CRM and lead the QA process for tasks handed off to Finance. • Manage routine operational vendor relationships critical for provisioning services and oversee monthly inventory audits and reconciliations autonomously. • Act as the primary communication lead with customers, providing transparent status updates and managing expectations throughout the contract-to-fulfillment process. • Effectively manage internal resource allocation to balance team workload and maintain a smooth delivery pace.

🎯 Requirements

• 3+ years of proven experience in Service Delivery, Customer Implementation, or Project Coordination within a technical services environment. • Documented ability to manage and optimize delivery towards RFT and OTIF metrics. • Strong grasp of financial processes, including billing triggers, revenue realization, and quality assurance checks. • Excellent negotiation skills and the ability to manage complex internal and external stakeholders independently.