Analyst, Epic Optimization – Oversight Coordinator

🔥 5 minutes ago

🇺🇸 United States – Remote

💵 $68.5k - $103k / year

⏰ Full Time

🟢 Junior

🧐 Analyst

🚫👨‍🎓 No degree required

👻 Ghost score 1%

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Logo of Ensemble Health Partners

Ensemble Health Partners

5001 - 10000 employees

💼 Consulting

🛡️ Insurance

📦 Logistics

💰 Private Equity Round on 2022-03

Consulting • Insurance • Logistics

Ensemble Health Partners is a leading provider of revenue cycle management (RCM) services for healthcare organizations. They offer an end-to-end RCM solution that helps hospitals, health systems, and affiliated physician groups optimize their revenue cycles, reduce denials and underpayments, and enhance patient experiences using a combination of expert management and advanced technology. Ensemble Health Partners leverages certified operators and AI to deliver consistent results, improve collections, and support future growth for healthcare providers. They are recognized for their robust client partnerships and commitment to delivering reliable revenue lift and cost savings for their clients.

📋 Description

• Manage intake of Epic enhancement and maintenance requests from operational leaders • Track requests from submission through resolution, including status and priority • Clarify business needs, scope, and expected outcomes with operational leaders • Facilitate calls with client IT, Epic Services technical specialists, and Ensemble Partnership Success teams • Review requests during Epic Services calls and obtain cross-functional governance approval • Submit approved requests to client ticketing systems and follow up through resolution • Maintain synchronized status updates between client and Ensemble ticketing systems • Develop project plans and timelines with revenue cycle leadership and IT • Track projects and tickets, follow up on incomplete tasks, and escalate concerns • Document meeting outcomes, action items, decisions, and request activity • Produce weekly/monthly status reports and other internal and external materials • Educate revenue cycle leaders and clients on the Epic enhancement and intake process • Share continuous improvement ideas with leadership and clients

🎯 Requirements

• 1-2 years of job experience in Epic revenue cycle functions, in PB, HB, HIM or Patient Access • Must pass the Certified Revenue Cycle Representative Examination offered through Healthcare Financial Management Association within 6 months of hire, unless already certified • Available to travel up to 10% • Excellent communication, facilitation, organization, and problem-solving skills • Detail-oriented and adaptable to change • Extensive experience with Microsoft Excel, PowerPoint, Word, and Outlook preferred • Working knowledge of hospital revenue cycle operations preferred • Up-to-date knowledge of Epic revenue cycle functionality, certifications, and release updates • Must reside and be authorized to work within the United States

🏖️ Benefits

• Comprehensive healthcare benefits • Time off • Retirement benefits • Well-being programs • Professional certification relevant to the associate’s field • Tuition reimbursement • Quarterly and annual incentive programs • Work-life flexibility • Professional development opportunities

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