Technical Services Manager

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Ensemble Health Partners

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

⚕️ Healthcare Insurance

☁️ SaaS

🏢 Enterprise

💰 Private Equity Round on 2022-03

Healthcare Insurance • SaaS • Enterprise

Ensemble Health Partners is a leading provider of revenue cycle management (RCM) services for healthcare organizations. They offer an end-to-end RCM solution that helps hospitals, health systems, and affiliated physician groups optimize their revenue cycles, reduce denials and underpayments, and enhance patient experiences using a combination of expert management and advanced technology. Ensemble Health Partners leverages certified operators and AI to deliver consistent results, improve collections, and support future growth for healthcare providers. They are recognized for their robust client partnerships and commitment to delivering reliable revenue lift and cost savings for their clients.

📋 Description

• Responsible for managing the Analyst(s) and Senior Analyst(s), Technical Services, support expectations, department objectives, and career path development. • Technical aptitude and ability to troubleshoot complex software functionality issues. • Serve as an escalated point of contact for the client and oversees the delivery of a high level of quality service to ensure satisfaction with our products and services. • Manage timely review, escalation and/or resolution of software issues to ensure the needs of the organization and the clients are met. • Develop and maintain a professional relationship with the client to promote software engagement through best practice workshops, education, and exceptional support. • Support software automation and optimization initiatives and technical capabilities. • Ability to research and analyze data anomalies. • Assist with new client implementations and upgrades for existing clients. • Document and communicate software issues to ensure clients' requirements are met. • Identifies, communicates, and works to resolve complex data quality issues. • Collaborate with technical staff to create strategic plans to deliver services. • Support continuous improvement processes to improve quality and performance. • Provide training to technical staff on major changes to processes. • Utilize SQL to write and provide ad hoc reporting. • Experience working with real-time data integration (HL7) or managing daily file intake processes for software solutions. • Knowledge and experience working with interface engines such as Cloverleaf, Mirth or Corepoint. • Previous knowledge of Caristix or HL7 Spy is a plus. • Experience working with electronic health record (EHR) systems. • Support the implementation of new technology solutions and maintain essential software operations.

🎯 Requirements

• 5 to 7 years of related job experience • Bachelor’s degree or equivalent experience • Proficient with Microsoft Office Suite or related software • Experience and understanding of HL7 (ADT, SIU, etc.) • Experience and proficiency with SQL • Exceptional organization, communication (verbal and written), and time management skills • Exceptional interpersonal skills with abilities to explain technical issues to technical and nontechnical staff. • Strong analytical and problem-solving skills • Ability to prioritize deliverables is a must • Ability to own and resolve problems. • Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.

🏖️ Benefits

• healthcare • time off • retirement programs • well-being programs • professional development