Technical Account Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $121.4k - $310.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

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Veeam Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

☁️ SaaS

🔒 Cybersecurity

🏢 Enterprise

💰 $500M Private Equity Round on 2019-01

SaaS • Cybersecurity • Enterprise

Veeam Software is a global leader in data resilience and protection, offering self-managed data protection software for hybrid and multi-cloud environments. Their Veeam Data Platform provides comprehensive solutions for data backup, recovery, and security, featuring zero-trust principles and AI-powered tools for data intelligence. Veeam's offerings include secure backup and storage services for platforms such as Microsoft 365, AWS, and Google Cloud, supporting diverse workloads including virtual, physical, and SaaS environments. With a reputation for innovation and customer trust, Veeam serves a broad range of industries, ensuring data resilience against disruptions such as ransomware attacks. Their solutions enable businesses to achieve data freedom, secure storage, and efficient management, reinforcing their position as a top vendor in enterprise backup and recovery software worldwide.

📋 Description

• Provide input to the writing of proposals and Statements of Work • Support delivery implementation and consulting services to meet Veeam Software solution design and deliverables • Provide overall project guidance (Project plans, Schedules, Communication Plans, Resource plans, Status updates, etc.) • Assist with assessment and design of solutions • Assist with Veeam Software solution implementation effort estimation • Assist with post-installation issues • Create white papers, solutions guides, best practices, custom documentation, etc. • Deliver onsite knowledge transfer on Veeam Software solutions • Assist in the selling of Professional Services • Document configuration and completed activities • Analyze installed environments and guide optimal Veeam Software configurations • Facilitate communication between client and Veeam support • Identify additional needs within the client’s environment that can be resolved with Veeam Software solutions • Provide input for improvement of process and documentation • Overnight travel to meet company goals and objectives • Perform other duties, as assigned

🎯 Requirements

• VMware VCP, Microsoft MCSE or equivalent experience • Prince 2, ITIL, PMP,  or equivalent experience • Bachelor’s Degree in technology required (A combination of education and experience will be considered) • Hands-on experience with Veeam’s Core products • Proven Consulting and Project Management experience • Excellent communication, interpersonal and relationship-building skills • Responsible for understanding customer needs and architecting an appropriate solution. • Focuses on developing deep technical knowledge of VEEAM solutions and a broad range of associated Technologies. • Significant experience and understanding of virtualization technologies such as VMware and Hyper-V • Experience with disruptive storage systems and technologies (Nimble, Nexsan, Actifio, Veeam, etc.) • Hands-on experience with networking protocols and equipment (Fibre Channel, Ethernet, Cloud services) • Experience with traditional storage and backup architectures (EMC, NetApp, IBM, HP/3PAR, Hitachi, Dell, etc.) • Hands-on experience with Enterprise applications (Exchange, SQL, Oracle, etc.) • Experience with Data Management, Data Protection, Data Analytics • Extensive experience with Data Center, Business Continuity and Operating Systems • A proven track record of success (Attitude, Competency, Activity Levels) • Experience successfully managing multiple simultaneous projects and accounts • Working knowledge of Cloud technologies, capabilities, and protocols • Fluent in English • Quarterly travel to customer

🏖️ Benefits

• Unlimited paid time off, 12 paid holidays including 4 global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares • Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents • Medical, dental, and vision coverage starting on your first day • Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program • 401(k) retirement plan with company matching contributions • Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time • AirVet: 24/7 virtual veterinary care at no cost • Legal services, identity protection, and supplemental health insurance options • Tax-advantaged spending accounts for healthcare, dependent care, and commuting • Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning