Hardware Technician

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $55k - $86k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Ensono

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

Consulting • Cloud Services • IT Services

Ensono is a managed service provider and expert technology advisor focused on enabling clients to navigate complex IT environments. Ensono offers services including mainframe-as-a-service, cloud migration, and IT infrastructure management, with a strong emphasis on modernizing legacy systems and optimizing IT operations. The company is recognized for its flexibility and allyship, providing businesses with the ability to adapt and evolve through solutions like Ensono Flex®. It specializes in both mainframe and cloud solutions, holding competency in AWS mainframe modernization and is a global Azure Expert MSP. Ensono acts as an ally, helping companies achieve better business outcomes through IT innovation and strategic technology advisement.

📋 Description

• Lead complex hardware installation, troubleshooting, and repair activities for servers, network devices, and mainframe equipment in secure, raised-floor data center environments • Serve as technical escalation point for hardware failures and unique situations requiring advanced troubleshooting expertise • Design and update raised floor plans and cabinet layouts to optimize power, cooling, and connectivity for business growth • Manage remote data center operations through customer portals and coordinate effectively with local hands-and-feet support teams • Mentor and provide guidance to associate-level hardware technicians on proper installation techniques, troubleshooting methodologies, and industry best practices • Perform root cause analysis on recurring hardware issues and implement preventative measures to reduce future problems • Maintain comprehensive documentation of hardware configurations, connectivity, and problem resolution in ticketing systems • Lead 3rd party vendor activities and ensure SLA compliance for hardware maintenance • Verify and validate power connections, status lights, cable installations, and labeling standards across all data center equipment • Execute seamless shift handoffs by transferring ownership of ongoing projects, requests, and incidents through detailed verbal and written documentation • Travel to local data centers to provide on-site technical support and leadership when needed • Apply proficient working knowledge of raised floor management, fiber and copper cabling, power and cooling specifications, and redundant infrastructure systems • Support mainframe (AS/400, S/390), UNIX, Windows, and modern cloud infrastructure installations and operations

🎯 Requirements

• 5+ years of data center hardware experience with demonstrated technical leadership • Advanced knowledge of cable installation, fiber and copper technologies, and structured cabling standards • Extensive hands-on experience with computer hardware internals, server components, and network equipment • Proficiency with mainframe installations and terminology (AS/400, S/390) • Proven ability to troubleshoot complex hardware failures and perform root cause analysis • Expert understanding of raised floor management in medium to large-scale data center environments • Knowledge of industry best practices for data center operations, including redundant power systems, environmental controls, and security systems • Strong proficiency in computer equipment specifications for power and cooling needs • Excellent communication skills with ability to mentor junior staff and coordinate with vendors • Ability to work independently with minimal supervision and lead technical projects • Physical ability to lift 50lbs and work in raised-floor environments • High school diploma or equivalent required. • Associate's degree in Computer Science, Information Technology, or related field (Bonus) • A+, Network+, Server+, or CCNA certifications (Bonus)

🏖️ Benefits

• Unlimited Paid Days Off • Three health plan options • 401k with company match • Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts • Family Forming Benefit including fertility coverage and adoption/surrogacy reimbursement • Paid childbearing and paternal leave • Education Reimbursement, Student Loan Assistance or 529 College Funding • Sabbatical leave • Wellness program • Flexible work schedule