Manager – Shared Services, Clinician Onboarding

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🕒 3 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Envision Healthcare

WebsiteLinkedInAll Job Openings

10,000+ employees

👥 B2C

🤝 B2B

B2C • B2B

Envision Healthcare is a leading national medical group of physicians and advanced practice providers delivering acute, perioperative, emergency and specialty clinical services across hospitals, ambulatory surgery centers and other care settings throughout the United States. The organization supports millions of patient encounters annually—including emergency department care, radiology reads, anesthesia cases and newborn deliveries—while partnering with health systems to improve clinical workflows, patient access, telehealth imaging, clinician wellbeing and operational performance.

📋 Description

• The Manager Shared Services – Teammate Inquiry, is responsible for ensuring efficient and effective service delivery and handling complex inquiries. • This position provides guidance in handling inquiries and escalations to make sure all tickets are addressed in a timely and accurate manner. • The Manager Shared Services collaborates with crossfunctional teams in continuously developing and implementing new ways to efficiently address Clinicians and Clinical Support teammates’ needs to better serve Envision patients. • The incumbent provides leadership and support to a team of Specialists and coaching for improved performance. • The incumbent oversees the implementation and operational workflow of practices and procedures related to teammate inquiry scope, with a specific focus on reporting.

🎯 Requirements

• Ability to develop and continuously improve HR processes and procedures aligned to the Envision HR service delivery model. • Knowledge of project management, planning, execution, monitoring, and controlling. • Ability to handle ambiguity in a fast-paced environment with multiple concurrent tasks and changing priorities. • Must be able to follow up in a timely manner on open items • Strong analytical, problem solving, critical thinking, organizational skills. • Exceptional customer service skills. • Experience in managing a team of five or more employees. • Ability to work both independently and in team-oriented, collaborative environments. • Ability to lead in a collaborative environment, build consensus and promote the exchange of information among team members. • Capability and desire to share knowledge with peers, both within one’s own department and throughout the wider organization • Ability to communicate effectively across all levels of the organization; by written, oral, presentation, facilitation, and interpersonal techniques. • Ability to train and deliver presentations using professional and polished written and verbal communication skills • Ability to drive established production and quality goals/metrics

🏖️ Benefits

• At Envision, we offer benefits at the speed of your life. Our wide range of health and welfare benefits allow you to choose the right ones for you and your family. Best of all, qualifying employees are eligible to enroll from day one, so you can rest easy knowing you and your loved ones are protected. Envision offers a variety of health and welfare benefit options to help protect your health and promote your wellbeing. The benefits offered include but not limited to: Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA, Limited Healthcare FSA, FSAs for Transportation and Parking & HSAs. • Envision offers paid time off, 9 observed holidays and paid family leave. You accrue Paid Time Off (PTO) each pay period and depending on your position and can earn a minimum of 20 days and up to 25 days per calendar year.