Data Center Service Director

🔥 0 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🔴 Lead

👔 Director

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EOS IT Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏢 Enterprise

📡 Telecommunications

Enterprise • Networking • Telecommunications

EOS IT Solutions is a company providing comprehensive IT lifecycle services, offering a wide range of solutions including supply chain management, warehousing, logistics, managed services, and hybrid workplace solutions. They specialize in areas such as networking, security, AV collaboration, and enterprise networking with an emphasis on environmental sustainability and supporting women in tech. As an Apple Authorized Reseller and a partner with organizations like Cisco and Google, EOS IT Solutions empowers customers through direct access to enterprise-grade networking solutions and green data center upgrades. Their services are designed to facilitate a seamless IT project execution on a global scale.

📋 Description

• Lead global service delivery and operations for a key client’s data center and test/dev environments. • Oversee a diverse, globally distributed team—including field technicians, project managers, and service delivery leads. • Define and execute the vision for global data center service delivery in alignment with client goals. • Ensure adherence to SLAs, KPIs, and operational level agreements (OLAs). • Lead cross-regional initiatives using Lean Six Sigma and continual service improvement (CSI) methodologies. • Build, lead, and mentor high-performing international teams across multiple time zones. • Own the commercial performance of service operations, ensuring accurate billing and financial transparency. • Ensure compliance with global regulatory standards such as ISO 27001, NIST, PCI-DSS.

🎯 Requirements

• 10+ years of experience in IT service delivery, with at least 5 years in a senior leadership role. • Proven experience managing large-scale, global data center operations. • Deep understanding of compute, network, storage, and data center infrastructure. • Familiarity with automation, monitoring, and orchestration platforms. • ITIL certification or demonstrated experience with service management frameworks. • Experience managing budgets, financial forecasts, and P&L responsibilities. • Strong communication skills with the ability to interact with executive and C-level stakeholders. • Proficiency in resolving complex challenges with diplomacy and strategic foresight.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible working arrangements • Professional development