Application Support

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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EPIC iO Technologies

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🏥 Healthcare

📦 Logistics

🍽️ Food & Beverage

💰 $30M Debt Financing - EPIC IO Technologies on 2022-02

Healthcare • Logistics • Food & Beverage

EPIC iO Technologies is a provider of AIoT (artificial intelligence + IoT) security and connectivity solutions that unify edge sensors, cameras, wireless connectivity and cloud software to enable centralized monitoring, safety intelligence, and operational analytics. Their offerings include AI-driven video and sensor monitoring (DeepVision™, RemoteVision™), an operational intelligence platform (EPIC Cortex™, DeepInsights™), and managed wireless connectivity solutions (4G/5G, private cellular, satellite, SIM/device management). EPIC iO serves utility, oil & gas, municipal, retail, healthcare and other enterprise customers with modular, interoperable systems for perimeter and site security, environmental and equipment monitoring, and real-time alerts and analytics.

📋 Description

• Serve as the first point of contact for internal teams and external customers on feature questions, login/access issues, and general application troubleshooting • Own new customer (not system) setup and configuration on the Cortex platform and its applications, including user roles and permissions • Deliver feature demonstrations to internal stakeholders and external customers and prospects • Help build and validate internal knowledge base, FAQs, and onboarding documentation as new applications launch • Triage and escalate confirmed bugs or platform issues to engineering with clear reproduction steps and supporting detail • Partner with the product team on release notes, how-to guides, and training content tied to new features and releases • Track and manage support requests through Atlassian (Jira), ensuring timely resolution or escalation to the appropriate team • Monitor and report on recurring support themes to inform product and documentation priorities • Use AI/LLM tools such as Copilot and Claude to draft customer responses, knowledge-base articles, and feature-training materials, and to speed up troubleshooting and research

🎯 Requirements

• One to three years of experience in technical support, customer success, or solutions/implementation roles, ideally at a B2B SaaS or platform company • Working knowledge of SaaS application configuration, user roles/permissions, and customer account setup • Strong written and verbal communication skills, with the ability to translate technical detail for non-technical audiences • Comfortable learning new applications and processes quickly, including the use of AI/LLM tools to accelerate day-to-day work • Experience using Atlassian tools (Jira, Confluence) for ticketing and documentation • Experience supporting a multi-application or multi-tenant SaaS platform • Experience delivering product demonstrations to customers or prospects • Familiarity with basic troubleshooting of web applications, including browser/device issues and login/authentication flows • Experience using AI/LLM tools for drafting, summarizing, or research in a support or customer-facing context • Prior experience in a fast-paced technology company

🏖️ Benefits

• Equal opportunity employer • Reasonable accommodations may be available to enable qualified individuals with disabilities to perform the essential functions of the role