Senior Account Manager – Retail

🔥 8 minutes ago

🇺🇸 United States – Remote

💵 $94k - $151k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

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Epicor

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1972

🚘 Automotive

💼 Consulting

📦 Logistics

💰 Private Equity Round on 2016-01

Automotive • Consulting • Logistics

Epicor is a leading provider of industry-specific enterprise resource planning (ERP) software designed to help manufacturers, distributors, and retailers enhance their operations and improve efficiency. The company's solutions leverage advanced technologies such as artificial intelligence and cloud computing to optimize supply chain management, financial processes, and customer engagement. Epicor is recognized for its commitment to innovation and customer success, serving over 23,000 customers across multiple industries worldwide.

📋 Description

• Own the full sales and account-management lifecycle for a portfolio of national, enterprise, or high-value retail customers • Build trusted relationships with executive sponsors, retail buyers, category and merchandising leaders, IT and operations stakeholders, buying groups, and operating teams • Develop and execute annual and multi-year account plans identifying growth priorities, whitespace, product adoption opportunities, competitive risks, and measurable outcomes • Position Epicor retail ERP and related software solutions against customer priorities • Lead complex opportunity and deal strategy, including discovery, solution positioning, competitive differentiation, business cases, ROI analysis, pricing, negotiation, and stakeholder coordination • Drive profitable multi-product upsell, cross-sell, SaaS conversion, and expansion motions • Maintain pipeline, forecast, activity, and account data in Salesforce or the designated CRM • Analyze sales performance, retail trends, customer signals, and market intelligence • Orchestrate cross-functional teams across sales, solution consulting, customer success, services, product, marketing, finance, legal, and support • Resolve issues, deliver commitments, conduct executive business reviews, and improve customer experience

🎯 Requirements

• Advanced strategic account management, consultative selling, value-based solution positioning, and complex software sales skills • Working knowledge of retail ERP software and related operating processes • Strong executive communication, presentation, negotiation, and storytelling skills • Strong commercial and financial acumen, including revenue planning, pricing, margin considerations, contract terms, ROI analysis, forecasting, pipeline analytics, and performance reporting • Proficient use of CRM and sales productivity tools, preferably Salesforce • 5+ years of applicable sales or account-management experience • 2+ years of specialized experience managing large, national, enterprise, strategic, or multi-location retail accounts • Demonstrated experience with ERP software in retail or another multi-location operating environment • Experience with one or more of the following retail channels: thrift, sporting goods, pet, lawn and garden, hardware, specialty retail, or pharmacy • Bachelor's degree in business, marketing, technology, or a related field, or equivalent combination of education and relevant experience • Demonstrated history of meeting or exceeding revenue, retention, expansion, or other commercial objectives in a quota-carrying or commercially accountable role • Experience coordinating cross-functional teams and engaging executive stakeholders • Willingness and ability to travel as needed

🏖️ Benefits

• Comprehensive health and wellness benefits • Mentorship • Continuing education • Focused career goal setting • Free LinkedIn Learning licenses • Mentoring Program • Inclusive, global workplace • Policies encouraging time off to rest, recharge, and reconnect • Support for international relocations and permanent residency processes