Technical Sales Support Specialist

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EPTA GROUP

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5001 - 10000 employees

Epta, multinational Group specialised in commercial refrigeration, has made a name for itself in the world thanks to a solid industrial culture, great competitive strength and its international presence in Retail, Ho.Re.Ca and Food&Beverage sectors. The Group, headquartered in Milan, produces and offers a wide range of systems and technologies. It combines the value of experience with innovation thus promoting a sustainable progress. Thanks to the contribution of a team of qualified professionals, Epta works alongside the Client in every phase of the project: from devising attractive spaces and turn-key set ups, to the customisation of refrigeration solutions to after-sales assistance and advice.

📋 Description

• Manage technical training for clients and local Epta entities during client visits. • Implementation of remote support through digital platforms. • Implementation of digital training such as eLearning and video instructions. • Support the client technical department to integrate Epta solutions. • Assist clients in managing warranty requests and/or spare parts orders through our portal. • Contribute to customer satisfaction by presenting Epta solutions (with a focus on technical aspects and innovation). • Collect market information and client needs. • Collaborate with internal departments to improve Epta solutions based on client needs. • Promote sales activities and sell all products and services of new equipment.

🎯 Requirements

• Professional experience in the role or similar: 1 to 3 years • Management experience: preferably in vending industry, horeca and/or equipment installation. • Highest Education Level: High school or ITS (electronics or technical specialization)

🏖️ Benefits

• Join Epta in this permanent role, where you'll experience a great blend of new technologies and a modern workplace culture. • We take development opportunities seriously! Take part in a variety of training through our Epta Academy and external training partners. • Epta offers the opportunity for remote work whenever possible, along with providing the necessary technical equipment. • Balance work and personal life perfectly with our flexible working hours. • Give back more than we receive: Join our volunteering activities and help make the world a better place.