Bilingual Technical Support Representative

🕒 July 2

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Tobii Dynavox

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2001

🏥 Healthcare

🏭 Manufacturing

⚕️ Healthcare Insurance

Healthcare • Manufacturing • Healthcare Insurance

Tobii Dynavox is a company dedicated to developing and providing assistive technology solutions for people with communication disabilities. They offer a range of products including augmentative and alternative communication (AAC) devices, eye-tracking technology, and communication apps. Tobii Dynavox aims to enhance the lives of individuals with conditions such as ALS, autism, and cerebral palsy by enabling effective communication through speech-generating devices and cutting-edge technology. The company also provides training, support, and a variety of accessories to support their extensive product line, focusing on personalizing solutions to meet individual needs. Tobii Dynavox products are used globally by individuals, professionals, and organizations.

📋 Description

• Handle incoming calls, emails and chat requests • Assist both English and Spanish speaking customers • Provide training and troubleshooting support • Respond to email messages and chat requests • Document all calls and interactions • Arrange for product repairs when necessary • Update customer demographic or personal information • Escalate problems/issues to the Supervisor Technical Support

🎯 Requirements

• High School diploma • Associate Degree in Information or Computer Science preferred • Previous call center experience a plus • Must be fluent (verbal and written) in both English and Spanish • MS Office Word and Outlook • Windows navigation skills • Keyboarding skills • Familiarity with database applications, spreadsheets, relational databases a plus • Win CE operation systems experience preferred • Customer service orientation • Ability to maintain composure during stressful situations • Troubleshooting skills • Detail oriented

🏖️ Benefits

• Work culture where collaboration is the norm • Individuality is welcomed • Empowerment to change lives • Opportunities for career growth