Care Specialist

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 10%

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Equality Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

☁️ SaaS

⚕️ Healthcare Insurance

💰 Private equity on 2022-01

Healthcare • SaaS • Healthcare Insurance

Equality Health is simplifying value-based care and building pathways to better health outcomes for Medicaid and historically under-resourced communities. The company integrates data-driven technology (CareEmpower®), skilled practice coaching, and patient engagement to support providers, health plans, and members. Equality Health focuses on enabling equitable, value-based care through software, practice transformation, and partnerships with payers and providers to improve individual and population health outcomes.

📋 Description

• Provide supportive care and assistance to a diverse patient population • Identify barriers to self-care and healing, decision making, and communication in navigating the healthcare system • Conduct outbound phone calls to members to perform health assessments, identify care needs, and determine appropriateness for care coordination programs • Assist patients with barriers to care, including scheduling appointments and locating and accessing community resources • Collaborate with patients, network providers, referral coordinators, office staff, hospital staff, Community Health Workers, Chaplains, and Clinical Operations team members • Document all activities • Communicate available care coordination services to patients and caregivers • Screen for physical and behavioral health needs and refer patients to appropriate healthcare professionals • Provide meaningful data to providers, patients, and families • Participate in educational programs to maintain current skills and competency • Perform miscellaneous job-related duties as assigned

🎯 Requirements

• Associate’s degree in Healthcare or a related field of study; or, an equivalent combination of education and/or experience • Minimum two (2) years of experience in a directly related position in the healthcare industry • Proficiency with Microsoft Office applications and web-based technologies • Strong outbound calling experience • Ability to work independently in a productivity-based environment • Tech-savvy: able to navigate multiple systems simultaneously • Comfortable learning proprietary platforms • Basic Excel proficiency, including pivot tables, formulas, and project-based spreadsheets • Reliable high-speed internet meeting company specifications • Flexible schedule within assigned market hours • Ability to pivot between priorities quickly • Willingness to work the time zone aligned with the assigned market, regardless of physical residence • Preferred: previous experience, knowledge and understanding of coordinating care for members • Preferred: familiarity with federal and state laws and requirements related to healthcare and health information protection • Preferred: one or more of Basic Life Support (BLS), Certified Medical Assistant (CMA), Certified Nursing Assistant (CNA), or Emergency Medical Technician (EMT) certifications • Preferred: excellent verbal, written and interpersonal communication skills • Preferred: demonstrated ability to gain acceptance and compliance from clinical staff • Preferred: excellent problem-solving skills • Preferred: strong organizational and prioritization skills • Bilingual strongly preferred • Preferred: experience in customer service environments

🏖️ Benefits

• Full-time, non-exempt employment • Remote work • Prospective candidate benefits information provided via "EH Benefits - Feb 2026 - Prospective Candidate Flyer.pdf"