Care Specialist

🕒 August 27

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 23%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Equality Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

☁️ SaaS

🤝 B2B

💰 Private equity on 2022-01

Healthcare • SaaS • B2B

Equality Health is a healthcare company that deploys a whole-person care model to help independent practices adopt and deliver value-based care for diverse communities. It provides technology (including a mobile app), care coordination, telemedicine support, and hands-on practice optimization to improve outcomes and practice performance under new payment models. The company focuses on social determinants of health, health equity, culturally competent care, risk management, and enabling providers and primary care networks to succeed in value-based arrangements.

📋 Description

• Conduct outbound phone calls to members to conduct health assessments, identify care needs, and determine appropriateness for participation in care coordination programs • Assist and support patients with barriers to care, including scheduling appointments and locating and accessing community resources • Work collaboratively with patients, network providers, referral coordinators, office and hospital staff • Document all activities • Communicate care coordination services available to patients and caregivers • Screen for physical health and behavioral health needs and refer to appropriate healthcare professionals for effective and timely intervention • Perform activities to provide meaningful data to providers, patients, and their families • Participate in educational programs to maintain current skill and competency levels • Perform miscellaneous job-related duties as assigned • Work within the hours of operation of the assigned primary market, typically 8:00 AM–6:00 PM local time • Support additional markets when required based on business needs

🎯 Requirements

• Associate’s degree in Healthcare or a related field of study; or, an equivalent combination of education and/or experience • Minimum two (2) years of experience in a directly related position in the healthcare industry • Proficiency with Microsoft Office applications and web-based technologies • Strong outbound calling experience • Ability to work independently in a productivity-based environment • Ability to navigate multiple systems simultaneously • Comfortable learning proprietary platforms • Basic Excel proficiency, including pivot tables, formulas, and project-based spreadsheets • Reliable high-speed internet meeting company specifications • Flexible schedule within assigned market hours • Ability to pivot between priorities quickly • Previous experience, knowledge and understanding of coordinating care for members preferred • Familiarity with federal and state laws and requirements related to healthcare and health information protection preferred • One or more of the following certifications preferred: Basic Life Support (BLS), Certified Medical Assistant (CMA), Certified Nursing Assistant (CNA), Emergency Medical Technician (EMT) • Excellent verbal, written and interpersonal communication skills preferred • Demonstrated ability to gain acceptance and compliance from clinical staff to achieve mutually beneficial outcomes preferred • Excellent problem-solving skills preferred • Strong organizational and prioritization skills; ability to manage multiple activities and work independently with minimal supervision preferred • Bilingual strongly preferred • Experience in customer service environments preferred

🏖️ Benefits

• Remote work arrangement • Full-time employment • Non-exempt position • Flexible schedule adjustments may be requested to support engagement initiatives or priority campaigns • Opportunity to participate in educational programs to maintain current skill and competency levels