Care Specialist

🔥 0 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Equality Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

☁️ SaaS

🤝 B2B

💰 Private equity on 2022-01

Healthcare • SaaS • B2B

Equality Health is a healthcare company that deploys a whole-person care model to help independent practices adopt and deliver value-based care for diverse communities. It provides technology (including a mobile app), care coordination, telemedicine support, and hands-on practice optimization to improve outcomes and practice performance under new payment models. The company focuses on social determinants of health, health equity, culturally competent care, risk management, and enabling providers and primary care networks to succeed in value-based arrangements.

📋 Description

• Conduct outbound phone calls to members to perform health assessments, identify care needs, and determine appropriateness for care coordination programs • Assist and support patients with barriers to care, including scheduling appointments and locating and accessing community resources • Collaborate with patients, network providers, referral coordinators, office staff, and hospital staff • Document all activities • Communicate available care coordination services to patients and caregivers • Screen for physical and behavioral health needs and refer patients to appropriate healthcare professionals • Perform activities that provide meaningful data to providers, patients, and families • Participate in educational programs to maintain current skills and competency levels • Perform miscellaneous job-related duties as assigned • Work closely with Community Health Workers, Chaplains, and other Clinical Operations team members • Maintain ethical behavior, professionalism, sensitivity, and confidentiality

🎯 Requirements

• Associate’s degree in Healthcare or a related field of study; or, an equivalent combination of education and/or experience • Minimum two (2) years of experience in a directly related position in the healthcare industry • Proficiency with Microsoft Office applications and web-based technologies • Strong outbound calling experience • Ability to work independently in a productivity-based environment • Tech-savvy and able to navigate multiple systems simultaneously • Comfortable learning proprietary platforms • Basic Excel proficiency, including pivot tables, formulas, and project-based spreadsheets • Reliable high-speed internet meeting company specifications • Flexible schedule within assigned market hours • Ability to pivot between priorities quickly • Previous experience, knowledge and understanding of coordinating care for members (preferred) • Familiarity with federal and state laws and requirements related to healthcare and health information protection (preferred) • One or more of the following certifications: Basic Life Support (BLS), Certified Medical Assistant (CMA), Certified Nursing Assistant (CNA), Emergency Medical Technician (EMT) (preferred) • Excellent verbal, written and interpersonal communication skills (preferred) • Demonstrated ability to gain acceptance and compliance from clinical staff (preferred) • Excellent problem-solving skills (preferred) • Strong organizational and prioritization skills; able to manage multiple activities and work independently with minimal supervision (preferred) • Bilingual ability (strongly preferred) • Experience in customer service environments; call center experience acceptable if adaptable (preferred)

🏖️ Benefits

• Remote work arrangement • Full-time employment • Access to the prospective candidate benefits information flyer (EH Benefits - Feb 2026 - Prospective Candidate Flyer.pdf)